To start, connect both your deskdirector and gurucan accounts to viaSocket. Once connected, you can set up a workflow where an event in deskdirector triggers actions in gurucan (or vice versa).

Absolutely. You can customize how deskdirector data is recorded in gurucan. This includes choosing which data fields go into which fields of gurucan, setting up custom formats, and filtering out unwanted information.

The data sync between deskdirector and gurucan typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.