How GRS Fantasy Park Enhanced Visitor Experience with Automation
GRS Fantasy Park is an amusement park in South India that features a water park, an outdoor dry park, a snow park, an Inverted Museum, and food courts. With a mix of both wet and dry rides, it offers a fun-filled experience for the whole family, ensuring there's something for everyone to enjoy.
Interestingly, GRS Fantasy Park is the only amusement and water park in Mysore where on average, it welcomes around 2,000 to 3,000 visitors per day, and during peak times, that number rises to 3,000 to 4,000.
Managing this many visitors every day is a hectic task, especially when everything is done manually. To make things easier, integration is the answer. To achieve seamless integration, GRS Fantasy Park recently started using viaSocket's automated workflows, allowing them to cater to visitors in a fun way.
Jump Ahead :
Excellent Customer Interaction Management
Simplifies Group Check-in and Billing
Improved Management with Real Time Feedbacks
Centralized Management of Payment Transactions
1. Excellent Customer Interaction Management
Customer queries are crucial for identifying areas of improvement in a business. The same goes for GRS Fantasy Park, which handles a significant influx of inbound calls, averaging around 400 calls per day. Manually answering every call and then copying and pasting the details from one application to another sounds chaotic and exhausting.
To solve this problem of GRS Fantasy Park, viaSocket set up an automated workflow whenever customers call GRS with questions, their information is sent to Google Sheets after the call. They also receive a feedback text and can start a direct chat on WhatsApp for further help, all managed easily with viaSocket EBL.
The Result : Customer details are automatically logged in Google Sheets, feedback texts are sent promptly.
2. Simplifies Group Check-in and Billing
Imagine arriving at a place ready for fun, only to be met with long, frustrating queues at the payment and query counter. This is exactly what happens at the customer check-in at GRS Fantasy park, where the bottleneck leads to excessive waiting times and, understandably, negative feedback from customers. The experience can be a real setback, causing frustration and dissatisfaction among patrons.
To tackle the issue, viaSocket introduced a smart solution. When a group checks into GRS waterpark, the staff quickly enters their details and headcount into a Zoho form. From there, viaSocket takes over by sending the estimated bill amount directly to the customers via SMS or WhatsApp, as well as to the ticket counter. This means customers can head straight to the counter and pay the estimated amount without any hassle.
The Result : viaSocket's solution made check-in at GRS Fantasy Park faster and easier, reducing wait times and improving customer satisfaction.
3. Improved Management with Real Time Feedbacks
Welcoming over a thousand customers in a single day—exciting, but it comes with a major challenge. Gathering live feedback from each customer becomes nearly impossible, making it difficult to address issues promptly and improve overall satisfaction.
To solve this issue, viaSocket created an integration to simplify the process. Once customers are onboarded, they receive a feedback form on their mobile phones via MSG91.
After submitting their feedback, the data is automatically stored in Google Sheets. Depending on whether the feedback is positive or negative, staff can quickly approach the customer to address any issues in real-time, ensuring a better experience.
The Result : Integration makes feedback collection easy, allowing staff to address issues in real-time and improve customer satisfaction.
4. Centralized Management of Payment Transactions
With 18 counters and 13 billing machines handling Paytm transactions across various locations, managing and tracking all payments becomes a complex and time-consuming task for the management.
viaSocket automates this process by setting up the automated workflow for this. When customers purchase a product and make payments via Paytm QR code at various locations or stores, all these transactions are seamlessly integrated using viaSocket.
viaSocket then transfers all the Paytm payment transaction data to a single Google sheet, where details are segregated based on the store.
The Result : Simplifies the management process by providing a centralized view of all Paytm transactions, reducing manual effort and minimizing errors.
Enhancing Visitor Experience Through Automation
With viaSocket's automated workflows, GRS Fantasy Park has made managing daily operations much easier. By simplifying customer interactions, group check-ins, real-time feedback collection, and payment tracking, they’ve reduced manual effort and improved the experience for both visitors and staff, making every visit more enjoyable.
