Connect MyOperator and Salesforce Commerce Cloud to Build Intelligent Automations
Choose a Trigger
When this happens...
New Call Received
Choose an Action
Automatically do this!
- Request a new Action for Salesforce Commerce Cloud
Enable Integrations or automations with these events of MyOperator and Salesforce Commerce Cloud
Enable Integrations or automations with these events of MyOperator and Salesforce Commerce Cloud
Triggers
New Call Received
Triggered when a new call is received in MyOperator.
Actions
Initiate user call
Initiate call by user id.
Initiate Anonymous Call
Initiates anonymous Call by Agent number and caller number.
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Frequently Asked Questions
To start, connect both your MyOperator and Salesforce Commerce Cloud accounts to viaSocket. Once connected, you can set up a workflow where an event in MyOperator triggers actions in Salesforce Commerce Cloud (or vice versa).
Absolutely. You can customize how MyOperator data is recorded in Salesforce Commerce Cloud. This includes choosing which data fields go into which fields of Salesforce Commerce Cloud, setting up custom formats, and filtering out unwanted information.
The data sync between MyOperator and Salesforce Commerce Cloud typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between MyOperator and Salesforce Commerce Cloud. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About MyOperator
MyOperator is a cloud-based call management system designed to streamline and enhance business communication. It offers features such as call tracking, call recording, and virtual numbers to help businesses manage their customer interactions efficiently. With MyOperator, businesses can improve their customer support and ensure seamless communication with clients.
Learn MoreAbout Salesforce Commerce Cloud
Salesforce Commerce Cloud is a leading eCommerce platform that empowers businesses to deliver seamless and personalized shopping experiences across all channels. It provides a comprehensive suite of tools for managing online stores, optimizing customer engagement, and driving sales growth.
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