Case Study: GRS Park
![](https://storage.googleapis.com/kb-frontend-prod/static/342616/Kb1712120324439861712120313546.png)
About GRS water park
GRS Fantasy Park is one of Mysore city’s favorite tourist destinations. It is an amusement and water park for the entire family. It is spread across a sprawling 35 acres of lush greenery on the Mysore-Bangalore highway. Mysore’s only Amusement and Water Park Average Footfall per day is 2000–3000 and 3000–4000 at Peak time.
Challenges:
1. Managing High Volume of Inbound Calls
- Handling a substantial influx of inbound calls, averaging 400 calls per day, presents a significant challenge.
- Task becomes especially daunting when considering the manual effort required to process each call and construct a comprehensive customer database from the vast amount of incoming data.
2. Bottleneck in Customer Cost Estimation (Commercial)
- The bottleneck observed at the payment and query counter results in excessive time and effort investment, leading to negative feedback from customers.
- This bottleneck is evident in the long queues at the customer check-in, causing frustration and dissatisfaction among patrons.
3. Live Feedback Collection
- The post-sales experience poses a significant challenge, particularly in scenarios where daily customer check-ins exceed 1000.
- Gathering live feedback becomes particularly arduous in such high-volume situations, hindering the ability to promptly address customer concerns and improve overall satisfaction levels.
4. Management Complexity in Paytm QR Code Payments
- The existence of 18 counters across various locations and 13 billing machines (QR codes) for Paytm transactions introduces a management challenge.
- Monitoring and keeping track of all transactions and payments received become arduous tasks for the management due to the decentralized nature of these operations.
Applications used by GRS water Park
![](https://storage.googleapis.com/kb-frontend-prod/static/342616/Kb1712147378004125GRS_Park_apps.png)
Solutions provided by viaSocket
1. Excellent Customer Interaction Management with Google sheet integration
- When customers call GRS with questions, their information is sent to Google Sheets after the call.
- They also receive a feedback text and can start a direct chat on WhatsApp for further help, all managed easily with viaSocket EBL.
2. Simplifies Group Check-in and Billing
- When a group checks into the waterpark at GRS, the staff enters their details and counts into a ZOHO form.
- viaSocket then sends the estimated bill amount to the customers via SMS or WhatsApp, as well as to the ticket counter.
- Customers can then head directly to the counter and pay the estimated amount hassle-free.
3. Improved management with real time feedbacks
- Once customers are onboarded, they'll get a feedback form on their mobile phones through the MSG91. After they submit their feedback, the data is stored in Google Sheets as a database.
- Depending on whether the feedback is good or bad, staff will promptly approach the customer to address any issues in real-time.
4. Centralized Management of Payment Transactions with viaSocket
- When customers purchase a product and make payments via Paytm QR code at various locations or stores, all these transactions are seamlessly integrated using viaSocket.
- viaSocket then transfers all the Paytm payment transaction data to a single Google sheet, where details are segregated based on the store.