Case Study: RackBank

About RackBank

RackBank stands as India’s pioneer in AI-driven cloud computing, offering the revolutionary 'AI Supercomputing as a Service' model. Renowned for providing the world's most competitive prices for Cloud GPUs at just $1.69/hour, RackBank slashes costs by up to 50%. With a focus on empowering businesses to harness Generative AI and deploy Large Language Models (LLM) across diverse applications, RackBank addresses unique challenges with innovation and efficiency.

Challenges:

1. Intelligent Alert Routing for IoT Monitoring:

• RackBank utilizes IoT for Prometheus monitoring within its data centers.
• The challenge lies in efficiently routing monitoring alerts to relevant team members based on predefined conditions.

2. Streamlining KYC Verification Workflow:

• RackBank relies on digio.in for KYC verification.
• Automating the workflow from alerting internal teams to user communication and verification is imperative for seamless operations.

3. Efficient Network Monitoring via SNMP:

• With hundreds of network devices employing SNMP for data collection and network monitoring, RackBank faces the challenge of timely and accurate alerting based on predefined thresholds.

4. Optimizing Form Data Management:

• RackBank integrates form services across its website for various purposes such as signup, contact, queries, and meeting scheduling.
• Managing and utilizing the data collected from these forms efficiently across multiple platforms is essential for streamlined operations.

5. Ensuring Website Uptime and Performance:

• RackBank manages multiple CNAME records across its websites.
• Monitoring website uptime and performance across these domains is critical to maintaining operational excellence and user experience.

Applications used by RackBank for Automation
 

Solutions built on viaSocket:

1. Intelligent Alert Routing for IoT Monitoring:

• viaSocket facilitates the automation of alert routing based on predefined conditions set by RackBank.
• Alerts from Prometheus monitoring are seamlessly routed to designated team members via various communication channels such as WhatsApp, Telegram, or Slack, ensuring swift response and resolution.

2. Streamlining KYC Verification Workflow:

• viaSocket orchestrates the entire KYC verification workflow seamlessly.
• Automated alerts are sent to internal teams via Telegram and Slack, ensuring prompt action on new KYC requests.
• Integration with digio APIs enables efficient verification, with timely follow-ups on unresolved tickets to ensure compliance and customer satisfaction.

3. Efficient Network Monitoring via SNMP:

• viaSocket enables RackBank to set up thresholds for SNMP-based alerting.
• Alerts are triggered based on predefined conditions, notifying internal teams promptly for proactive network management and issue resolution.

4. Optimizing Form Data Management:

• viaSocket integrates with RackBank's form services to streamline data management.
• Data collected from various forms is automatically synced with WHMCS, LeadSquard, Google Sheets, and Calendly, ensuring seamless operations and accurate record-keeping.
• Internal teams receive alerts via Telegram and Slack for timely action on form submissions and meeting schedules.

5. Ensuring Website Uptime and Performance:

• viaSocket's Cron functionality enables RackBank to monitor website uptime and performance.
• Alerts are set up to notify internal teams promptly in case of any anomalies, ensuring proactive resolution and optimal user experience across all domains.

Results:

By leveraging viaSocket's automation capabilities, RackBank has achieved:

• Streamlined operations and enhanced efficiency across various workflows.
• Improved responsiveness to monitoring alerts, leading to quicker issue resolution.
• Enhanced customer satisfaction through streamlined KYC verification processes.
• Proactive network management and timely resolution of issues.
• Optimized utilization of form data for enhanced customer engagement.
• Enhanced website uptime and performance, ensuring uninterrupted service delivery.

Overall, viaSocket's automation solutions have empowered RackBank to maintain operational excellence, drive innovation, and deliver exceptional customer experiences in the competitive cloud computing landscape.