Case Study: SaaSBoomi

About SaaSBoomi

SaaSBoomi is a dynamic SaaS (Software as a Service) community platform dedicated to fostering collaboration, networking, and growth within the SaaS industry. It serves as a hub for SaaS founders, professionals, enthusiasts, and experts to connect, share insights, and access resources aimed at advancing their businesses and careers.

Challenges:

1. Limited Mobile Accessibility and Notifications on Circle.so:

• Community members had to log in to Circle.so to check for updates, blogs, posts, and member 
          activity.
• The absence of a Circle mobile app and real-time notifications resulted in missed updates and
     reduced engagement.

2. Verification of Community Membership for Discount Redemption:

• SaaSBoomi's SaaStreasure initiative offered discounts to community members for other SaaS products.
• Verifying community membership and identity for discount redemption was a manual and cumbersome process.

3. Manual Management of Event Notifications:

• SaaSBoomi had to manually manage event notifications across email, Slack, and WhatsApp.
• This process was time-consuming, error-prone, and led to decreased efficiency in event
     management.

Solutions Provided by viaSocket:

1. Integration with Slack for Real-Time Notifications:

• viaSocket facilitated integration between Circle.so and Slack.
• Community members could subscribe to real-time notifications on Slack through viaSocket's form, receiving updates, blogs, and posts instantly.
• Result: viaSocket's automation ensured seamless delivery of notifications to Slack channels, enhancing member engagement and accessibility, thus fostering a more active and engaged community on SaaSBoomi.

2. Webhook/API for Community Membership Verification:

• viaSocket provided a webhook/API solution for verifying community membership.
• SaaSBoomi integrated this solution with Circle.so's API, enabling seamless verification of community membership for discount redemption.
• Result:The integration with viaSocket's webhook/API streamlined the discount redemption process, ensuring smooth and efficient verification of community membership, thus improving the overall user experience for discount redemption.

3. Automated Event Notifications Across Channels:

• viaSocket facilitated the automation of event notifications across email, Slack, and WhatsApp.
• Event details were stored and managed within viaSocket's platform.
• Result: Automation of event notifications improved efficiency and accuracy in event management, leading to increased attendance and engagement. Community members were more informed about upcoming events, resulting in higher participation rates and a stronger sense of community within SaaSBoomi.