AI

What is Ask AI in viaSocket?    

Ask AI by viaSocket is a built-in tool that lets you add AI-powered actions to your workflows without needing a separate AI account. Powered by GPT-4o mini from OpenAI, it handles tasks like data extraction, classification, summarization, content writing, and customer replies.

The tool includes an easy-to-use prompt assistant that helps you quickly generate high-quality prompts.

Everything is customizable. After creating your prompt, you can edit the action description, prompt instructions, and field names and descriptions. You can also map fields to later steps in your workflow, making everything flow smoothly and automatically.

What you can do with Ask AI by viaSocket

What can AI do for your workflows? The possibilities are endless. If you're looking for inspiration, here are some use cases to get you started:

1. Data Extraction: AI automatically extracts key info from emails or receipts.

2. Task Automation: AI routes data and classifies messages without manual input.

3. Customer Insights: AI analyzes feedback to highlight key customer preferences.

4. Response Generation: AI drafts customer replies, speeding up response time.

5. Workflow Integration: AI enhances existing workflows, automating tasks and data routing.

6. Data Formatting: AI formats and structures data for consistency and easy use.

How to get started with Ask AI

1. Log in to your viaSocket account – Once logged in, either create a new workflow or edit an existing one.

2. Create your trigger step – Search for and select your trigger app, then choose the trigger event. Connect your account, customize any necessary fields, and test the step to ensure it's working as expected. Once confirmed, click Continue.

3. Add an action step – Select Custom Logic (Ask AI) from the list of built-in tools.

   

4. Write your prompt – Input your prompt in simple, clear English and click Test. Once tested and verified, click Add to proceed and continue building your workflow.

   

It takes minutes to set up an Custom Logic AI step that completely transforms the way you do business.