SMS

You can easily send text messages using the built-in SMS plug in viaSocket.

1. Add SMS in Action Step
   • In your flow editor, go to the Action Step.

   • Select SMS from the list of built-in plugs.

   

2. Choose a Template
   • Pick a template from the available options.
   
   

3. Map Data
   • Map fields into your template, like your customers name and order id

   • Map recipient’s mobile number(s).

   

4. Test and Save

• Test the step and save it.

✅ Note: If the template you need isn’t available, you can request it and it will be approved within 72 hours.

Use Cases

• Order Updates: Notify customers about order confirmation, shipping, or delivery status.

• Appointment Reminders: Send reminders for appointments, meetings, or events.

• Promotional Messages: Share offers, discounts, or campaigns with your audience.

• Internal Alerts: Inform team members about important updates.

• Customer Support: Send follow-ups or updates to customers.