SMS Functioning

Purpose :
The viaSocket SMS plug is exclusively for viaSocket users whose workflow or automation needs to send SMS to a few internal or registered members using pre-approved, compliant templates.

How it works :

• You select from a set of pre-approved SMS templates (and can request a new one if none fit your use case).

• You will need to include your business name inside the SMS body.

• Messages are sent through viaSocket’s authorised sender ID.

• Only template variables can be customised.

Ideal for :
Use the viaSocket SMS plug when your workflow requires:

• Informative messages

• Limited internal or registered recipients

• A simple built-in SMS option within your automation

Limitations :
For needs like:

• Bulk messaging

• Your own sender ID

• Marketing or promotional content

• Fully custom SMS formats

use your own SMS provider (e.g., MSG91) with your approved setup. Click Here to know the DLT process for the same.

Requesting a new template :
If no existing template matches your use case:
 Submit a request → https://tally.so/r/3XjV8d
 We will review and add it once approved.Summary
The viaSocket SMS plug provides a simple, compliant SMS option for low-volume internal workflow notifications.
 For larger, branded, or marketing needs, connect your own SMS provider.