A Dropdown Field allows users to select a value from a list of available options.

Instead of typing a value manually, users choose one of the predefined options.

This helps:

• reduce input errors,

• keep data consistent,

• and make workflow configuration easier.

Simple flow:

User selects an option → Selected value is used in the workflow

Use a Dropdown Field when:

• users should select from a predefined list,

• only specific values are allowed,

• consistent data is required,

• or the API expects one value from a set of options.

Good examples:

viaSocket supports two types of Dropdown Fields:

A Static Dropdown contains a predefined list of options.

The available choices remain the same unless manually updated.

Good examples:

• Priority

• Status

• Country

• Subscription Plan

Example:

Priority
▼
High
Medium
Low

Use Static Dropdown when:

• options rarely change,

• all values are known in advance,

• and no API is required.
  

A Dynamic Dropdown loads its options from an API or external data source.

The available choices can change over time depending on the returned data.

Good examples:

• CRM Pipelines

• Available Projects

• Teams

• Databases

• User Lists
  

Example:

Select Project
▼
(Project list loaded from API)

Use Dynamic Dropdown when:

• options come from an external system,

• values change frequently,

• or the available options depend on user selections.

Open the action where you want to add the dropdown field.

Inside the Action Builder, go to the right-side panel and click on the ADD FIELD dropdown.

Choose Dropdown from the list of available field types.

Choose whether the dropdown should be:

• Static Dropdown

• Dynamic Dropdown

Status
▼
Open
In Progress
Closed

Select Team
▼
(Loaded from API)

• Use Dropdowns whenever users should choose from predefined options

• Keep option names short and clear

• Use Static Dropdowns for fixed values

• Use Dynamic Dropdowns when options come from APIs

• Avoid creating very large dropdown lists when possible

Use a Dropdown Field when users need to select a value from a list of options.

Choose:

• Static Dropdown for fixed options.

• Dynamic Dropdown for options loaded from APIs or external systems.
  

This helps keep workflows consistent, easier to configure, and less prone to user input errors.