Add Deskpro to Your Product
Give your customers access to Deskpro from within your product & agents. Use viaSocket to manage authentication, execute actions, and receive events from connected accounts.
Everything You Need to Manage Deskpro Integrations
Add Deskpro to your product & agents today. viaSocket runs the infrastructure; your AI coding assistant does the setup.
Managed Authentication
Let your customers connect their Deskpro accounts without building and maintaining OAuth flows yourself.
Customer-Specific Connections
Manage separate Deskpro connections for each customer in your product & agents.
Actions, Triggers and Webhooks
Execute supported Deskpro actions and receive events through a consistent integration interface.
Managed Data Mapping
Map data between your product & agents and the formats expected by Deskpro.
Monitoring and Debugging
Track executions, inspect errors, and troubleshoot integration issues.
Your Product & Agents, Your Experience
Offer Deskpro integrations under your own branding and within your existing product & agents.
Available Actions and Triggers for Deskpro
What You Can Do with Deskpro
Explore available actions to let your product & agents interact with Deskpro.
- Create BrandCreate a Breand in Deskpro
- Create TicketCreate a new Deskpro support ticket with subject, requester email, message (HTML or text), context (agent/user), and status.
- Create OrganizationCreate a new organization in Deskpro, optionally setting parent org, labels, summary, picture, phone number, and primary contact.
- Find TicketRetrieve tickets from Deskpro using a query string.
- Find OrganizationSearch Deskpro organizations by exact or partial name and return matching organization records or a message if none are found.
- Add Message to TicketAdd a text or HTML message to an existing Deskpro ticket to update the requester or record ticket details.
- Update TicketModify an existing Deskpro ticket's subject, status, requester email, context, or add a message to the ticket.
- Create PersonCreates a new person.
- Find PersonSearch Deskpro people by full or partial email and return matching contact records. Returns a message if no contacts are found.
Respond to Events in Deskpro
Use triggers to let your product & agents respond to events from connected Deskpro accounts.
- New OrganizationThis trigger checks for newly created organizations in Deskpro on a scheduled interval (e.g., every 5 or 15 minutes).
- New Person Added This trigger automatically checks for new people (users) added to your Deskpro account on a regular schedule (e.g., every 5 or 15 minutes).
- New TicketChecks for any new ticket created
- New TaskThis trigger checks for newly created tasks in Deskpro.
About viaSocket
Connect 2,300+ apps to your product & agents with one prompt. Auth, events and actions handled. Free to start.
Learn moreFAQs about adding Deskpro to your product & agents
Find answers to common questions about integrating Deskpro into your product & agents, including authentication, supported actions, triggers, and implementation.
How can I integrate Deskpro into my product & agents?
You can use viaSocket to add Deskpro integration to your product & agents. viaSocket provides APIs, managed authentication, actions, and triggers to help you build integration features for your customers.
Do I need to build and maintain the integration infrastructure myself?
No. viaSocket manages the integration infrastructure, including authentication, customer connections, and supported actions and triggers.
Can my customers connect their own Deskpro accounts?
Yes. viaSocket supports customer-specific connections, allowing each customer to authorize their own Deskpro account.
Can I offer Deskpro integration under my own branding?
Yes. You can provide the integration experience under your own branding and within the existing interface of your product & agents.
Can I connect Deskpro with other apps?
Yes. viaSocket supports integrations with 2,300+ apps, allowing your product & agents to work with Deskpro and other supported services.
How do I execute actions in Deskpro?
Use viaSocket's supported actions and APIs to perform operations in connected Deskpro accounts. Available operations depend on the integration's supported capabilities and the permissions granted.
Can my product & agents respond to events from Deskpro?
Yes. You can use supported triggers and webhooks to receive events from Deskpro and respond within your product & agents.
Bring Deskpro Into Your Product & Agents
- Managed auth
- Per-customer connections
- Actions & triggers
- Data mapping
- Monitoring & logs
- Your branding