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Data Retention and Deletion Policy
This policy applies to all data processed by viaSocket related to workflows and integrations created by our users
Workflow Content
Workflow Content refers to the data transferred through workflows during execution. We do not store or retain this data. It is temporarily processed only to integrate apps and facilitate workflow execution.
Workflow Logs
Workflow Logs include metadata like workflow names, execution dates, times, and statuses. These logs are retained for a period of 15 days for troubleshooting purposes and are archived after this period.
Workflow Metrics
Workflow Metrics include aggregated statistics about workflows, such as the number of invocations. Only statistical data is retained, and no detailed workflow content or data is stored.
To request the deletion of your data, you can follow these steps:
- Contact Support: Send an email to support@viasocket.com with the subject line "Data Deletion Request."
- Provide Information: Include the following details in your request:
- Registered email address
- Workspace name
- Brief description of the data to be deleted
For security and to prevent unauthorized data deletion requests, we may ask for:
- Verification of your identity.
- Confirmation of workspace ownership linked to the data request.
Once your request is verified:
- We will immediately delete the specified data.
- You will receive a notification confirming the deletion completion.
Workflow Data: Retained for 7 days and then archived for an additional 7 days. Archived data is not actively used in the system.
If no deletion request is made, data is retained as per our Privacy Policy to enhance our services and meet legal obligations.
Certain data may not be eligible for deletion in cases where:
- It is required to comply with legal obligations.
- It is necessary for resolving disputes or enforcing agreements.
- It forms part of anonymized datasets that cannot be traced back to you.
After data deletion:
- The data cannot be recovered.
- Any workflows or integrations relying on the deleted data will no longer function.
We may update this policy periodically to reflect changes in our data retention and deletion practices or for legal/regulatory reasons. Any changes will be reflected here with the updated date.
Last Updated: 10/01/2025
For any questions or concerns about this policy, please contact us at support@viasocket.com.