Freshservice

IT Management, Customer Support

JustCall

Communication, Call Tracking

Integrations Freshservice JustCall

Create integrations between Freshservice and JustCall

Create Ticket in Freshservice when Call Updated in Justcall

Add Note to Ticket in Freshservice when Call Updated in Justcall

Create Requestor in Freshservice when Call Updated in Justcall

Create Ticket in Freshservice when Incoming Call in Justcall

Add Note to Ticket in Freshservice when Incoming Call in Justcall

Create Requestor in Freshservice when Incoming Call in Justcall

Create Ticket in Freshservice when Call Ended in Justcall

Add Note to Ticket in Freshservice when Call Ended in Justcall

Create Requestor in Freshservice when Call Ended in Justcall

Create Ticket in Freshservice when New Text Sent/Received in Justcall

Actions and Triggers

Triggers

Call Updated

Triggers when you add/update notes for a particular call.

Incoming Call

Triggers for a new incoming call.

Call Ended

Triggers when a call is ended.

New Text Sent/Received

Triggers when a new text is sent or received.

Actions

Create Ticket

Creates a new support ticket in Freshservice.

Add Note to Ticket

Adds a note to an existing ticket to provide additional information.

Create Requestor

Allows you to create a Requester in Freshservice for your support domain.

Create a Contact

Create a new Contact.

Find a Contact

Find a Contact by contact id, phone or email

Check for Text Replies

Check weather you have received a reply from a number.

Know More About
Viasocket Integrations

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Frequently Asked Questions

Is there a limit to the number of apps I can integrate through viaSocket?

No, viaSocket does not impose a limit on the number of apps you can integrate. You can connect as many apps as needed to create comprehensive workflows and streamline your business processes.

Can I automate complex multi-step workflows across thousands of apps with viaSocket?

Absolutely! viaSocket supports the creation of complex workflows with multiple steps, conditional logic, and branching pathways across thousands of integrated apps. Whether you need to automate approval processes, trigger actions based on specific criteria, or organize a series of events, viaSocket offers the flexibility and functionality to meet your automation needs, no matter how complex.

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Can I monitor the performance of integrations and troubleshoot issues?

Yes, viaSocket provides monitoring tools and dashboards that allow users to track the performance of integrations in real-time. You can view metrics such as data transfer rates, error logs, and integration status to identify and troubleshoot any issues that may arise.

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How does viaSocket ensure the security of data exchanged between integrated apps?

Security is a top priority for viaSocket. All data transferred between various apps through viasocket is encrypted using industry-standard protocols to ensure confidentiality and integrity. viaSocket also employs robust authentication mechanisms to prevent unauthorized access and protect sensitive information.

About Freshservice

Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.

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About JustCall

JustCall is a cloud-based phone system designed for businesses to manage customer communication through features like call forwarding, SMS, and IVR. It integrates with various CRM platforms, supporting remote teams and enhancing productivity.

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