Data Deletion Policy
At viaSocket, we respect your privacy and are committed to ensuring that your data is handled securely and transparently. This Data Deletion Policy outlines our practices regarding data usage, retention, and deletion to give you complete clarity.This policy applies to all data processed by viaSocket in connection with workflows and integrations created by our users.
Workflow Content
Workflow Content refers to the data transferred in and out of workflows during their execution. We do not store or access this data. It is temporarily processed solely for the purpose of integrating apps and enabling workflows.
Workflow Logs
Workflow Logs include metadata about workflows, such as the workflow name, dates and times of workflow runs, and workflow status. These logs are retained for 7 days to allow troubleshooting and are then archived.
Workflow Metrics
Workflow Metrics consist of statistical metadata about workflows, such as the count of workflow invocations. We retain only this aggregate statistical information and do not store any detailed data or content related to workflows.
If you request data deletion, all relevant logs and content are instantly removed, and you are notified immediately upon completion.
To request the deletion of your data, you may:
- Contact Support: Send an email to support@viasocket.com with the subject line "Data Deletion Request."
- Provide Information: Include the following details in your email:
- Your registered email address
- Workspace name
- A brief description of the data you wish to delete
To ensure the security of your account and prevent unauthorized requests, we may:
- Request verification of your identity
- Confirm your ownership of the workspace associated with the request
Once your request has been verified, we will:
- Instantly delete the specified data
- Notify you immediately upon completion
Workflow data is retained for 7 days by default and then archived for 7 days. Archived data is not used actively in the system.
If you do not submit a deletion request, data is retained as outlined in our Privacy Policy to improve services and comply with legal requirements.
Certain data may not be eligible for deletion if:
- It is required to comply with legal obligations
- It is necessary for resolving disputes or enforcing agreements
- It is part of anonymized datasets that cannot identify you
Deleting your data will impact your ability to use viaSocket services. Once data is deleted:
- It cannot be recovered
- Any associated workflows or integrations relying on that data will cease to function
We may update this policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page with the date of revision.
Last Updated: 10/01/2025
For questions or concerns about this policy, please contact us at support@viasocket.com.
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