Data Deletion Policy

This policy applies to all data collected, processed, and stored by viaSocket in connection with our platform and services.

You have the right to request the deletion of your personal data that viaSocket holds. This includes but is not limited to:

• Account information
• Workflow and integration data
• Associated files or logs

To request the deletion of your data, you may:

• Contact Support: Send an email to support@viasocket.com with the subject line "Data Deletion Request."
• Provide Information: Include the following details in your email:
  • Your registered email address
  • Workspace name
  • A brief description of the data you wish to delete

To ensure the security of your account and prevent unauthorized deletion requests, we may:

• Request verification of your identity
• Confirm your ownership of the workspace associated with the request

Once your request has been verified, we will:

• Acknowledge receipt of your request within 5 business days
• Complete the deletion process within 30 calendar days, unless retention is required by law or for legitimate business purposes

Certain data may not be eligible for deletion if:

• It is required to comply with legal obligations
• It is necessary for resolving disputes or enforcing agreements
• It is part of anonymized datasets that cannot identify you

Deleting your data may impact your ability to use viaSocket services. Once data is deleted:

• It cannot be recovered
• Any associated workflows or integrations relying on that data will cease to function

If you do not submit a deletion request, viaSocket retains your data as outlined in our Privacy Policy. This helps us maintain and improve our services while complying with legal requirements.

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the date of revision.

Last Updated: 10/01/2025

For questions or concerns about this policy, please contact us at support@viasocket.com.