Add Groove to Your Product
Give your customers access to Groove from within your product & agents. Use viaSocket to manage authentication, execute actions, and receive events from connected accounts.
Everything You Need to Manage Groove Integrations
Add Groove to your product & agents today. viaSocket runs the infrastructure; your AI coding assistant does the setup.
Managed Authentication
Let your customers connect their Groove accounts without building and maintaining OAuth flows yourself.
Customer-Specific Connections
Manage separate Groove connections for each customer in your product & agents.
Actions, Triggers and Webhooks
Execute supported Groove actions and receive events through a consistent integration interface.
Managed Data Mapping
Map data between your product & agents and the formats expected by Groove.
Monitoring and Debugging
Track executions, inspect errors, and troubleshoot integration issues.
Your Product & Agents, Your Experience
Offer Groove integrations under your own branding and within your existing product & agents.
Available Actions and Triggers for Groove
What You Can Do with Groove
Explore available actions to let your product & agents interact with Groove.
- Create New Starts a new ticket for your customer
- Change Ticket State Changes the state of a ticket, e.g. from "opened" to "closed".
- Reopen Ticket Changes the state of a ticket to "opened".
- Close Ticket Changes the state of a ticket to "closed
- Change Assigned Agent Assigns an agent to a ticket.
Respond to Events in Groove
Use triggers to let your product & agents respond to events from connected Groove accounts.
- Ticket ClosedTriggers when a ticket is closed
- Ticket TaggedTriggers when a ticket is tagged
- Ticket Priority ChangedTriggers when a ticket's priority is change
- Ticket Started Triggers when a new ticket is created.
- Ticket OpenedTriggers when a ticket is opened.
- Ticket Moved Triggers when a ticket is moved to a different mailbox.
- Ticket AssignedTriggers when a ticket is assigned
- Note AddedTriggers when a note is added to a ticket
- Customer Replied Triggers when a customer replies to a ticket.
About Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
Learn more
About viaSocket
Connect 2,300+ apps to your product & agents with one prompt. Auth, events and actions handled. Free to start.
Learn moreFAQs about adding Groove to your product & agents
Find answers to common questions about integrating Groove into your product & agents, including authentication, supported actions, triggers, and implementation.
How can I integrate Groove into my product & agents?
You can use viaSocket to add Groove integration to your product & agents. viaSocket provides APIs, managed authentication, actions, and triggers to help you build integration features for your customers.
Do I need to build and maintain the integration infrastructure myself?
No. viaSocket manages the integration infrastructure, including authentication, customer connections, and supported actions and triggers.
Can my customers connect their own Groove accounts?
Yes. viaSocket supports customer-specific connections, allowing each customer to authorize their own Groove account.
Can I offer Groove integration under my own branding?
Yes. You can provide the integration experience under your own branding and within the existing interface of your product & agents.
Can I connect Groove with other apps?
Yes. viaSocket supports integrations with 2,300+ apps, allowing your product & agents to work with Groove and other supported services.
How do I execute actions in Groove?
Use viaSocket's supported actions and APIs to perform operations in connected Groove accounts. Available operations depend on the integration's supported capabilities and the permissions granted.
Can my product & agents respond to events from Groove?
Yes. You can use supported triggers and webhooks to receive events from Groove and respond within your product & agents.
Bring Groove Into Your Product & Agents
- Managed auth
- Per-customer connections
- Actions & triggers
- Data mapping
- Monitoring & logs
- Your branding