Add LiveAgent to Your Product
Give your customers access to LiveAgent from within your product & agents. Use viaSocket to manage authentication, execute actions, and receive events from connected accounts.
Everything You Need to Manage LiveAgent Integrations
Add LiveAgent to your product & agents today. viaSocket runs the infrastructure; your AI coding assistant does the setup.
Managed Authentication
Let your customers connect their LiveAgent accounts without building and maintaining OAuth flows yourself.
Customer-Specific Connections
Manage separate LiveAgent connections for each customer in your product & agents.
Actions, Triggers and Webhooks
Execute supported LiveAgent actions and receive events through a consistent integration interface.
Managed Data Mapping
Map data between your product & agents and the formats expected by LiveAgent.
Monitoring and Debugging
Track executions, inspect errors, and troubleshoot integration issues.
Your Product & Agents, Your Experience
Offer LiveAgent integrations under your own branding and within your existing product & agents.
Available Actions and Triggers for LiveAgent
What You Can Do with LiveAgent
Explore available actions to let your product & agents interact with LiveAgent.
- List CustomersGet details of all customers.
- List ConversationsGet details of all conversations.
- Add New CustomerAdd new customer in LiveAgent.
- Add Customer to GroupAdd a customer to an existing group.
- Remove Customer From GroupRemoves customer form a particular group.
- List CompaniesRetrieve list of companies
- List Customers GroupsRetrieve all groups of all customers
- List DepartmentsRetrieve list of departments
- List KnowledgebasesList of all knowledgebase.
Respond to Events in LiveAgent
Use triggers to let your product & agents respond to events from connected LiveAgent accounts.
- New CustomerTriggers when a new customer is added.
About LiveAgent
LiveAgent is an all-in-one customer support platform that integrates email, live chat, and social media for seamless interaction management.
Learn more
About viaSocket
Connect 2,300+ apps to your product & agents with one prompt. Auth, events and actions handled. Free to start.
Learn moreFAQs about adding LiveAgent to your product & agents
Find answers to common questions about integrating LiveAgent into your product & agents, including authentication, supported actions, triggers, and implementation.
How can I integrate LiveAgent into my product & agents?
You can use viaSocket to add LiveAgent integration to your product & agents. viaSocket provides APIs, managed authentication, actions, and triggers to help you build integration features for your customers.
Do I need to build and maintain the integration infrastructure myself?
No. viaSocket manages the integration infrastructure, including authentication, customer connections, and supported actions and triggers.
Can my customers connect their own LiveAgent accounts?
Yes. viaSocket supports customer-specific connections, allowing each customer to authorize their own LiveAgent account.
Can I offer LiveAgent integration under my own branding?
Yes. You can provide the integration experience under your own branding and within the existing interface of your product & agents.
Can I connect LiveAgent with other apps?
Yes. viaSocket supports integrations with 2,300+ apps, allowing your product & agents to work with LiveAgent and other supported services.
How do I execute actions in LiveAgent?
Use viaSocket's supported actions and APIs to perform operations in connected LiveAgent accounts. Available operations depend on the integration's supported capabilities and the permissions granted.
Can my product & agents respond to events from LiveAgent?
Yes. You can use supported triggers and webhooks to receive events from LiveAgent and respond within your product & agents.
Bring LiveAgent Into Your Product & Agents
- Managed auth
- Per-customer connections
- Actions & triggers
- Data mapping
- Monitoring & logs
- Your branding