Triggers
Triggers when a new messsage is created.
Triggers when a new conversation is created.
Triggers when an existing conversation is update.
Triggers when a conversation status is changed.
Triggers when a new contact is created.
Triggers when an existing contact is updated.
Actions
Creates a new contact.
Listing all the resolved contacts.
Get a contact belonging to the account using ID.
Removes an existing contact.
Update a contact belonging to the account using ID.
Get all details regarding a conversation with all messages in the conversation.
List all the conversations with pagination
Create a team in the account.
List all teams available in the current account.
Update an existing team.
Get Details of Agents in an Team.
List all messages of a conversation.
Delete a message and it's attachments from the conversation.
Add labels to a conversation.
Lists all the labels of a conversation.
Add a new Agent to Account.
Get Details of Agents in an Account.
Update an exisiting Agent in Account.
Remove an Agent from Account.
Get the details of a automation rule in the account.
Get details of automation rules in an Account.
Removes a automation rule from account.
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viaSocket helps you integrate multiple platforms in one place, that ultimately helps you in expanding your business.
Data mapping in viaSocket involves defining how information flows from one application to another in your automation. You specify which data from the trigger event should be used in your action step.
Learn MoreviaSocket includes error handling mechanisms in automated workflows to detect and address errors or exceptions that may occur during execution.
Learn MoreYes, viaSocket offers flexibility and customization options for automated workflows. Users can tailor workflows to fit their specific business requirements by configuring triggers, actions, conditions, and integrations to suit their unique processes and workflows.
Learn MoreviaSocket regularly updates its integrations to ensure compatibility with new app versions, features, and APIs released by app developers. These updates help maintain seamless functionality and ensure that integrations continue to work effectively over time.
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SurveySensum offers an end to end Customer Experience Platform that measures and improves your CX metrics with CES, NPS, and CSAT surveys. It lets you gather customer feedback at all touchpoints and turn them into actionable insights. After receiving feedback it enables you to prioritize actions to improve products or services and proactively reduce churn and drive growth. Also, its Conversation Analysis platform allows you to discover new trends and insights with real-time text and sentiment analysis on qualitative voice of the customer data from sources like Chat bot conversations, app store reviews, social media etc and save hours of manual data processing with automated feedback tagging.