Add Zendesk Support to Your Product
Give your customers access to Zendesk Support from within your product & agents. Use viaSocket to manage authentication, execute actions, and receive events from connected accounts.
Everything You Need to Manage Zendesk Support Integrations
Add Zendesk Support to your product & agents today. viaSocket runs the infrastructure; your AI coding assistant does the setup.
Managed Authentication
Let your customers connect their Zendesk Support accounts without building and maintaining OAuth flows yourself.
Customer-Specific Connections
Manage separate Zendesk Support connections for each customer in your product & agents.
Actions, Triggers and Webhooks
Execute supported Zendesk Support actions and receive events through a consistent integration interface.
Managed Data Mapping
Map data between your product & agents and the formats expected by Zendesk Support.
Monitoring and Debugging
Track executions, inspect errors, and troubleshoot integration issues.
Your Product & Agents, Your Experience
Offer Zendesk Support integrations under your own branding and within your existing product & agents.
Available Actions and Triggers for Zendesk Support
What You Can Do with Zendesk Support
Explore available actions to let your product & agents interact with Zendesk Support.
- Get TicketsGet tickets from Zendesk. List all tickets, get the recently updated tickets, or get tickets by external ID or ticket ID.
- Add Comment to TicketAdds a comment to an existing ticket.
- Add Tags to TicketAdds multiple tags to an existing ticket by ticket ID.
- Create Or Update OrganizationCreate or update organization
- Create or Update CustomerCreate or update a Customer
- Remove Tags From TicketRemove tags from a ticket.
- Update TicketUpdates an existing ticket's status and adds comments.
- Create Support TicketCreate a new support ticket and set requester, assignee, status, priority, tags, and custom fields.
- Find Latest Ticket CommentGet the latest comment of a ticket.
Respond to Events in Zendesk Support
Use triggers to let your product & agents respond to events from connected Zendesk Support accounts.
- New Organization Created or UpdatedRuns when organization changes
- New Customer Created or UpdatedRuns when a new user is created in Zendesk Support.
- Tag Added To CustomerRuns when tag is added to Customer
- New Group Is CreatedRuns when new group is created
- New Ticket Created or UpdatedRuns when an existing Ticket Created or Updated
- New View Is CreatedRuns when new view is created
- New Organization CreatedRuns when organization is created
- Customer Is CreatedRuns when organization created
- Tag Added To OrganizationRuns when new tag added to org
About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn more
About viaSocket
Connect 2,300+ apps to your product & agents with one prompt. Auth, events and actions handled. Free to start.
Learn moreFAQs about adding Zendesk Support to your product & agents
Find answers to common questions about integrating Zendesk Support into your product & agents, including authentication, supported actions, triggers, and implementation.
How can I integrate Zendesk Support into my product & agents?
You can use viaSocket to add Zendesk Support integration to your product & agents. viaSocket provides APIs, managed authentication, actions, and triggers to help you build integration features for your customers.
Do I need to build and maintain the integration infrastructure myself?
No. viaSocket manages the integration infrastructure, including authentication, customer connections, and supported actions and triggers.
Can my customers connect their own Zendesk Support accounts?
Yes. viaSocket supports customer-specific connections, allowing each customer to authorize their own Zendesk Support account.
Can I offer Zendesk Support integration under my own branding?
Yes. You can provide the integration experience under your own branding and within the existing interface of your product & agents.
Can I connect Zendesk Support with other apps?
Yes. viaSocket supports integrations with 2,300+ apps, allowing your product & agents to work with Zendesk Support and other supported services.
How do I execute actions in Zendesk Support?
Use viaSocket's supported actions and APIs to perform operations in connected Zendesk Support accounts. Available operations depend on the integration's supported capabilities and the permissions granted.
Can my product & agents respond to events from Zendesk Support?
Yes. You can use supported triggers and webhooks to receive events from Zendesk Support and respond within your product & agents.
Bring Zendesk Support Into Your Product & Agents
- Managed auth
- Per-customer connections
- Actions & triggers
- Data mapping
- Monitoring & logs
- Your branding