Connect testmonitor and Zendesk Support to Build Intelligent Automations
Choose a Trigger
When this happens...
Fetch New Issues
New Test Result
Choose an Action
Automatically do this!
Find a User
Find an Agent
Find an Organization
Find Tickets
Find Latest Comment
Add Comment to Ticket
Add Tags to Ticket
Create an Organization
Create a User
Remove Tag from Ticket
Update Ticket
Create Ticket
Ready to use testmonitor and Zendesk Support automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Fetch New Issues
Retrieve issues created in the selected project since the previous check.
New Test Result
Fetches test results created since the last check for the selected project in TestMonitor.
New Organization
Triggers when a new organization is created.
New User
Triggers when a new user is created.
New Group
Triggers when a new group is created.
Updated Ticket
Triggers when an existing ticket is updated.
Do thisActions
Action is the task that follows automatically within your testmonitor integrations.
Create Issue
Create a new issue in TestMonitor for a chosen project, including title, description, category, status, priority, assignee, tags, linked test results, attachments, and custom fields.
Update Issue
Update an existing TestMonitor issue's details (title, description, status, priority, assignee, tags, linked test results, and custom fields).
List Issues
Retrieve issues for a selected project. Supports keyword search, advanced filters, sorting, including related data (status, assignee, tags, attachments, test results, custom fields), and pagination.
List Projects
Retrieve a paginated list of projects; supports search by name, sorting, filtering, and including related relations.
List Test Results
Retrieve test results for a selected project; supports searching, sorting, filtering, pagination, and including related entities.
Create Test Result
Create a new test result in TestMonitor for a selected project, test case, and test run. Optionally mark it as draft, set the result status, add descriptive notes, and attach files.
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Frequently Asked Questions
To start, connect both your testmonitor and Zendesk Support accounts to viaSocket. Once connected, you can set up a workflow where an event in testmonitor triggers actions in Zendesk Support (or vice versa).
Absolutely. You can customize how testmonitor data is recorded in Zendesk Support. This includes choosing which data fields go into which fields of Zendesk Support, setting up custom formats, and filtering out unwanted information.
The data sync between testmonitor and Zendesk Support typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between testmonitor and Zendesk Support. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About testmonitor
TestMonitor is a test management application that allows you to design, plan, and run user acceptance tests.
Learn MoreAbout Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
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