Connect Are.na and Zendesk Support to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Are.na
Choose an Action
Automatically do this!
Find a User
Find an Agent
Find an Organization
Find Tickets
Find Latest Comment
Add Comment to Ticket
Add Tags to Ticket
Create an Organization
Create a User
Remove Tag from Ticket
Update Ticket
Create Ticket
Ready to use Are.na and Zendesk Support automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Organization
Trigger when new ogranization created
New User
Triggers when a new user is created.
New Group
Triggers when a new group is created.
Updated Ticket
Triggers when an existing ticket is updated.
New View
Triggers when a new view is created.
New Ticket
Trigger when new ticket is created.
Do thisActions
Action is the task that follows automatically within your Are.na integrations.
Get Channel Details
Gets channel metadata and content preview
Get Content of channels
Get Content of channel
Creates a new channel
Creates your new channel
Add New Text Block
Adds a text block to a channel
Find a User
Finds an existing user by query
Find an Agent
Finds an existing Agent by query
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Frequently Asked Questions
To start, connect both your Are.na and Zendesk Support accounts to viaSocket. Once connected, you can set up a workflow where an event in Are.na triggers actions in Zendesk Support (or vice versa).
Absolutely. You can customize how Are.na data is recorded in Zendesk Support. This includes choosing which data fields go into which fields of Zendesk Support, setting up custom formats, and filtering out unwanted information.
The data sync between Are.na and Zendesk Support typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Are.na and Zendesk Support. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Are.na
Are.na is a platform designed for creative collaboration and content curation. It allows users to organize and connect ideas, projects, and resources in a visual and flexible way. Ideal for artists, designers, educators, and anyone looking to explore and share knowledge, Are.na provides a space to build collections of links, images, and text, fostering a community of shared learning and inspiration.
Learn MoreAbout Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
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