Connect Zendesk Support and Pivotal Tracker to Build Intelligent Automations
Choose a Trigger
When this happens...
New Organization Created or Updated
New Customer Created or Updated
Tag Added To Customer
New Group Is Created
New Ticket Created or Updated
New View Is Created
New Organization Created
Customer Is Created
Tag Added To Organization
Ticket Is Created
Tag Added To Ticket
Ticket Is Updated in View
Choose an Action
Automatically do this!
Create Project
Find Project
Create Story
Ready to use Zendesk Support and Pivotal Tracker automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Organization Created or Updated
Runs when organization changes
New Customer Created or Updated
Runs when a new user is created in Zendesk Support.
Tag Added To Customer
Runs when tag is added to Customer
New Group Is Created
Runs when new group is created
New Ticket Created or Updated
Runs when an existing Ticket Created or Updated
New View Is Created
Runs when new view is created
Do thisActions
Action is the task that follows automatically within your Zendesk Support integrations.
List All Tickets
List all support tickets
Add Comment to Ticket
Adds a comment to an existing ticket.
Add Tags to Ticket
Adds multiple tags to an existing ticket by ticket ID.
Create Or Update Organization
Create or update organization
Create or Update Customer
Create or update a Customer
Remove Tags From Ticket
Remove tags from a ticket.
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Frequently Asked Questions
To start, connect both your Zendesk Support and Pivotal Tracker accounts to viaSocket. Once connected, you can set up a workflow where an event in Zendesk Support triggers actions in Pivotal Tracker (or vice versa).
Absolutely. You can customize how Zendesk Support data is recorded in Pivotal Tracker. This includes choosing which data fields go into which fields of Pivotal Tracker, setting up custom formats, and filtering out unwanted information.
The data sync between Zendesk Support and Pivotal Tracker typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Zendesk Support and Pivotal Tracker. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn MoreAbout Pivotal Tracker
Pivotal Tracker is a powerful, agile project management tool designed to help software development teams plan, track, and collaborate on projects efficiently. It provides a shared view of team priorities, a process for collaboration, and real-time updates to keep everyone on the same page.
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