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Automate when something happens in asknicely
Login -> Create new flow -> Select trigger -> Search asknicely -> Choose the trigger from the list
Take action in asknicely when something happens in an app or you want to add step in flow
Login -> Create new flow -> Select action -> Search asknicely -> Choose the action from the list
Trigger
Action
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Common triggers include new NPS responses, score thresholds (promoter/passive/detractor), and specific keywords in feedback. Actions include creating tickets, updating CRM fields, sending emails or Slack alerts, and adding rows to reporting sheets.
No. viaSocket provides a visual workflow builder so non-technical users can map AskNicely triggers to actions in your tools. Most automations can be set up in minutes with simple configuration steps.
Yes. viaSocket can apply AI to AskNicely free-text feedback to score sentiment and churn risk, suggest reply templates, and prioritize cases for your team — all without manual sorting.
Yes. Automations can write AskNicely scores and comments back to CRM contact or account records, update tags for renewal risk, and create tasks so customer success teams always see the latest NPS context.
AskNicely is a simple way to measure and improve customer happiness using the Net Promoter Score® (NPS) framework.
Learn MoreviaSocket is an AI-powered, workflow automation platform that helps people and businesses connect apps and automate repetitive tasks. With thousands of integrations, anyone can build workflows to move data, cut manual work, and save time. Whether for simple tasks or large-scale processes, viaSocket makes automation easy and helps teams focus on what matters most.
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