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Help Scout
Basecamp
Actions and Triggers
When this happensTriggers
Conversation Created
Triggers when a new conversation is created.
Conversation Assigned
Triggers when a conversation is assigned to agent.
New Customer
Triggers when a new customer is added.
New Activity
Trigger when any activity happens in a basecamp.
New Message
Trigger when a new message is created in a basecamp.
New Schedule Entry
Trigger when a new schedule entry is created in a basecamp.
Do thisActions
Find Customer
Find customer by email
Find User
Find user by email
Find Mailbox
Find mailbox by name
Add Note
Adds a note to existing conversation.
Create Customer
Creates a customer.
Send Reply
Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.
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Frequently Asked Questions
About Help Scout
Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities
Learn MoreAbout Basecamp
Basecamp lets you manage your projects all on one page, is super fast, and keeps you up to date in real-time.
Learn More