Slack

Medallia Agent Connect

Forms and Surveys

Slack

Intercom

Customer Support

Create integrations between Medallia Agent Connect and Intercom

Enable Integrations or automations with these events of Medallia Agent Connect and Intercom

Triggers

Medallia Agent Connect

Contact Replied

Triggers when a Contact replies to a Conversation in Intercom.

Medallia Agent Connect

Lead Added Email

Triggers when a Lead enters an email address.

Medallia Agent Connect

Lead Converted to User

Triggers when a lead converts to a user.

Medallia Agent Connect

New Closed Conversation

Triggers when you close a Conversation.

Medallia Agent Connect

New Company

Triggers when a new Company is created.

Medallia Agent Connect

New Conversation

Triggers when a new Conversation is created by a User in Intercom.

Actions

Medallia Agent Connect

Get User

Get User details

Medallia Agent Connect

List All Tags

List All Tags

Medallia Agent Connect

List Admin

List All Admin

Medallia Agent Connect

Add Tag to Contact

Add a tag to contact

Medallia Agent Connect

List Tags attached to contact

List Tags attached to contact

Medallia Agent Connect

Remove tag from a contact

Remove tag from a contact

Frequently Asked Questions

Is there a limit to the number of apps I can integrate through viaSocket?
No, viaSocket does not impose a limit on the number of apps you can integrate. You can connect as many apps as needed to create comprehensive workflows and streamline your business processes.
Can I automate complex multi-step workflows across thousands of apps with viaSocket?
Absolutely! viaSocket supports the creation of complex workflows with multiple steps, conditional logic, and branching pathways across thousands of integrated apps. Whether you need to automate approval processes, trigger actions based on specific criteria, or organize a series of events, viaSocket offers the flexibility and functionality to meet your automation needs, no matter how complex.
Can I monitor the performance of integrations and troubleshoot issues?
Yes, viaSocket provides monitoring tools and dashboards that allow users to track the performance of integrations in real-time. You can view metrics such as data transfer rates, error logs, and integration status to identify and troubleshoot any issues that may arise.
How does viaSocket ensure the security of data exchanged between integrated apps?
Security is a top priority for viaSocket. All data transferred between various apps through viasocket is encrypted using industry-standard protocols to ensure confidentiality and integrity. viaSocket also employs robust authentication mechanisms to prevent unauthorized access and protect sensitive information.
Slack

About Medallia Agent Connect

Medallia Agent Connect is a software platform built to empower customer service agents, make them happier in their jobs, and help with their career development.

Learn More
Slack

About Intercom

Intercom is a customer messaging platform that helps businesses connect with their customers through live chat, bots, and personalized messaging. It enables companies to improve customer support, drive engagement, and increase sales by providing a seamless communication experience.

Learn More