Integrate MFR Field Service Management with your favorite apps

viaSocket connects to your MFR account through a secure integration and uses configurable triggers and actions—no coding required. You pick the events (like new work orders or completed jobs) and the resulting actions (assign tech, create invoice, send email).

Common automations include automatic dispatch from leads or work orders, creating invoices in accounting when jobs close, updating CRM records after service, SLA alerts and automatic job reassignments. Each workflow focuses on measurable outcomes like faster billing or reduced travel time.

Yes. viaSocket can apply AI to your MFR data—for example, generating customer-friendly service summaries, classifying issue types, auto-drafting follow-up emails or suggesting spare parts—while you control when and how AI is used.