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Automate when something happens in Pure Chat
Login -> Create new flow -> Select trigger -> Search Pure Chat -> Choose the trigger from the list
Take action in Pure Chat when something happens in an app or you want to add step in flow
Login -> Create new flow -> Select action -> Search Pure Chat -> Choose the action from the list
Trigger
Action
See how Pure Chat integrates with popular apps to automate tasks and streamline your workflow.

Gain insights into how viaSocket functions through our detailed guide. Understand its key features and benefits to maximize your experience and efficiency.

Unlock your team's potential with 5 straightforward automation hacks designed to streamline processes and free up valuable time for more important work.

Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.

Discover what webhooks are, how they work, and when to use them. Compare push-based webhooks with APIs and polling, with practical examples and ViaSocket integration.
You can automate lead capture and routing, CRM sync and enrichment, missed-chat follow-ups, ticket creation, SLA reminders, and recurring performance reports — all triggered by new chats, tags or visitor behavior.
No. viaSocket provides visual workflow builders and prebuilt connectors so non-technical teams can set up automations, map fields, and define routing rules without code.
Yes. Workflows can create or update contacts and opportunities in your CRM, assign owners by rules (territory, round-robin, capacity), and send real-time alerts to sales channels like Slack or SMS.
viaSocket can run AI tasks on Pure Chat transcripts—summarize conversations, extract intent and contact details, score leads, and generate personalized follow-up messages—then act on those results inside the same workflow.
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Learn MoreviaSocket is an AI-powered, workflow automation platform that helps people and businesses connect apps and automate repetitive tasks. With thousands of integrations, anyone can build workflows to move data, cut manual work, and save time. Whether for simple tasks or large-scale processes, viaSocket makes automation easy and helps teams focus on what matters most.
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