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Automate when something happens in reviews360
Login -> Create new flow -> Select trigger -> Search reviews360 -> Choose the trigger from the list
Take action in reviews360 when something happens in an app or you want to add step in flow
Login -> Create new flow -> Select action -> Search reviews360 -> Choose the action from the list
Trigger
Action
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viaSocket connects Reviews360 to the apps you already use. Use triggers (like a completed order or a new review) to automatically send Reviews360 SMS surveys, create support tickets, update CRM records, or push reviews into marketing workflows.
Common triggers include completed purchases, closed support tickets, appointment check-outs, and scheduled delays (for example, 48 hours after delivery). viaSocket listens for those events and tells Reviews360 to send the SMS survey.
Yes. Set a rule so low ratings or flagged comments from Reviews360 create a ticket in your helpdesk, assign to the right team, and send an internal alert—so problems get addressed quickly.
Yes. viaSocket can run AI tasks on Reviews360 content—like sentiment analysis, draft responses to reviews, or priority scoring—then trigger follow-up actions (reply, escalate, or share with marketing) without manual steps.
No. viaSocket is built for non-technical users. Pick triggers, map the fields you want (like customer phone number and order ID), and choose the next action—no programming required.
Reviews360 is a review collection platform. Automatically send surveys to your customers via text message and collect reviews on all the major review sites.
Learn MoreviaSocket is an AI-powered, workflow automation platform that helps people and businesses connect apps and automate repetitive tasks. With thousands of integrations, anyone can build workflows to move data, cut manual work, and save time. Whether for simple tasks or large-scale processes, viaSocket makes automation easy and helps teams focus on what matters most.
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