Automate SMS with touchSMS
Connect touchSMS to your business apps with viaSocket to send, receive and act on SMS automatically — reduce no-shows, speed up lead follow-up, and lower support load, no coding needed.
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Triggers and Actions in touchSMS Automations
viaSocket makes it simple to connect touchSMS and automate repetitive tasks.
When this happensTriggers
A trigger is an event that starts a workflow.
New SMS Received
Triggers when your touchSMS account receives a new SMS and provides the message details (sender, text, time).
Do thisActions
Action is the task that follows automatically within your touchSMS integrations.
Create Contact
Add a new contact in touchSMS using a mobile number and optional details (first name, surname, email, group). Can update the contact if the number already exists.
Send SMS
Send a text message to the specified phone number using your approved sender ID.
Send Verification SMS
Send an SMS verification code to a recipient using the touchSMS verification template.
Add Opt-Out Number
Adds a mobile number to the touchSMS opt-out list to stop SMS delivery.
How to get started with touchSMS automations
Automate when something happens in touchSMS
Login -> Create new flow -> Select trigger -> Search touchSMS -> Choose the trigger from the list
Take action in touchSMS when something happens in an app or you want to add step in flow
Login -> Create new flow -> Select action -> Search touchSMS -> Choose the action from the list
Trigger
Action
Real-world use cases of touchSMS integrations
See how touchSMS integrates with popular apps to automate tasks and streamline your workflow.
- Integrate touchsms with Salesforce to sync records, ensuring that customer data is consistently updated across your CRM and touchsms databases.
- Integrate touchsms with MySQL to automatically sync records, facilitating seamless data exchange between touchsms and your SQL databases.
Know More About Touchsms Integrations
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Frequently Asked Questions
touchSMS is an app that sends and receives SMS from any application. Automation means using viaSocket to trigger messages or actions (send SMS, respond to replies, schedule sequences) from other systems without manual steps.
viaSocket connects your apps to touchSMS using its API so you can build workflows that send messages, handle incoming SMS, and trigger other systems (CRM, calendar, helpdesk) — all without writing code.
Yes. Incoming SMS via touchSMS can trigger workflows: auto-responses, create support tickets, update records, or notify staff. Use keyword rules or reply patterns to route messages where they belong.
Yes. viaSocket can add AI steps to your workflow to analyze incoming messages (sentiment, intent), draft suggested replies, or decide next actions. The AI output then drives touchSMS to send the appropriate SMS.
About viaSocket
viaSocket is an AI-powered, workflow automation platform that helps people and businesses connect apps and automate repetitive tasks. With thousands of integrations, anyone can build workflows to move data, cut manual work, and save time. Whether for simple tasks or large-scale processes, viaSocket makes automation easy and helps teams focus on what matters most.
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