Wati automation for WhatsApp chats, leads, and broadcasts
Route new WhatsApp leads to HubSpot, alert Slack on missed chats, and log broadcast replies for follow-up.
Connect Wati with 2200+ apps
Ready to use Wati automations
Triggers and Actions in Wati Automations
viaSocket makes it simple to connect Wati and automate repetitive tasks.
When this happensTriggers
A trigger is an event that starts a workflow.
New Event Occurs
Runs when a specific event occurs in Wati.
When a chatbot is triggered
Runs the workflow automatically when a chatbot is triggered in Wati.
When a template message is sent in Wati
Runs the workflow automatically whenever a template message is sent in Wati.
When a session message is sent
Runs the workflow automatically whenever a session message is sent in Wati.
When a new message is received from a contact
Runs the workflow automatically when a new message is received from a contact in Wati.
When a new message arrives in Wati
Runs the workflow automatically whenever a new message arrives in Wati.
Do thisActions
Action is the task that follows automatically within your Wati integrations.
Send WhatsApp Template Message
Send a WhatsApp message using a Wati template.
Add Contact
Create a new Contact in Wati.
Send Session Message
Send a WhatsApp Message to an open session.
Update Contact Attributes
Update an existing Contact with attributes on WATI.
Start Chat Bot
Start a chat bot in specific wati contact.
Assign User
Assign conversation to other user/agent.
Real-world use cases of Wati integrations
See how Wati integrates with popular apps to automate tasks and streamline your workflow.
Create Slack alerts when Wati assigns a new support chat to sales.
Send Gmail follow-ups after Wati chatbot captures a qualified WhatsApp lead.
Push Wati contact details into HubSpot when a chat turns into an opportunity.
Add Wati broadcast replies to Google Sheets for campaign reporting.
Route unanswered Wati team inbox chats into your CRM for owner assignment.
Log Wati order questions in your spreadsheet for weekly support review.
How to get started with Wati automations
Automate when something happens in Wati
Login -> Create new flow -> Select trigger -> Search Wati -> Choose the trigger from the list
Take action in Wati when something happens in an app or you want to add step in flow
Login -> Create new flow -> Select action -> Search Wati -> Choose the action from the list
Trigger
Action
Start with a template
Launch your automation in minutes using professionally built workflow templates. Customize them anytime to fit your needs.
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Frequently Asked Questions
viaSocket links with your Wati account to send and receive WhatsApp messages as part of automated workflows. You choose triggers (incoming messages, broadcasts, events) and actions (CRM update, ticket creation, follow-up messages) in a visual builder—no code required.
Yes. viaSocket can add AI steps (for example: intent detection, response suggestions, or smart lead scoring) into Wati workflows so messages are routed or replied to based on AI-predicted priority or intent.
Common integrations include CRMs (HubSpot, Salesforce), e‑commerce platforms (Shopify, WooCommerce), helpdesks (Zendesk, Freshdesk), and databases. Connect multiple apps so WhatsApp actions trigger downstream processes automatically.
Typical setup takes under an hour for standard flows (lead routing, order updates). More complex automations with AI scoring or multi‑system sync may take a few hours to configure and test.
viaSocket follows standard security practices for integrations: encrypted connections to apps, scoped permissions, and secure credential handling. You control which accounts and data the workflows access.
About Wati
Wati is an end-to-end customer communication platform on WhatsApp with Team Inbox, No Code Chatbot Builder, Broadcasts & more.
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About viaSocket
viaSocket is an AI-powered, workflow automation platform that helps people and businesses connect apps and automate repetitive tasks. With thousands of integrations, anyone can build workflows to move data, cut manual work, and save time. Whether for simple tasks or large-scale processes, viaSocket makes automation easy and helps teams focus on what matters most.
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