Webex automation for SMS and WhatsApp campaigns
Automate SMS and WhatsApp templates, route two-way replies, and log campaign reporting so every follow-up stays organized.
Connect Webex Interact with 2200+ apps
Available Events and Actions
Enable Integrations or automations with these events of Webex Interact
When this happensTrigger
No trigger available
Do thisActions
Action is the task that follows automatically within your Webex Interact integrations.
Create Contact List
Create a contact list to organize recipients for campaigns.
List Senders
Retrieve the senders available in your account (supports pagination).
Delete Contact List
Delete a contact list.
Create Short Link
Create a short link to a webpage with optional click tracking and tags.
Real-world use cases of Webex Interact integrations
See how Webex Interact integrates with popular apps to automate tasks and streamline your workflow.
Sync HubSpot new leads to Webex SMS campaigns for instant follow-up after form submissions.
Log Google Sheets campaign replies from Webex to track interested prospects by offer.
Create Zendesk tickets from Webex WhatsApp complaints when customers ask for support.
Alert Slack when Webex shortlinks drive replies from high-value campaign recipients.
Add your CRM contacts to Webex schedules when deals move into negotiation.
Export spreadsheet reporting from Webex after campaigns close for weekly revenue reviews.
How to get started with Webex Interact automations
Automate when something happens in Webex Interact
Login -> Create new flow -> Select trigger -> Search Webex Interact -> Choose the trigger from the list
Take action in Webex Interact when something happens in an app or you want to add step in flow
Login -> Create new flow -> Select action -> Search Webex Interact -> Choose the action from the list
Trigger
Action
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Frequently Asked Questions
You can automate lead follow-ups, transactional messages, campaign triggers, support responses, and reporting. For example, a new CRM lead can instantly receive a Webex WhatsApp message, and their replies can be logged back to the CRM without manual work.
No. viaSocket is built for non-technical teams. You choose your trigger (like a new lead, order, or ticket), pick the Webex action (send message, add to campaign, etc.), and map the fields using a visual interface.
Yes. viaSocket lets you add AI steps to your Webex workflows. AI can read incoming messages, classify intent, suggest or send replies, qualify leads, and route conversations to the right team or campaign based on message content.
You can connect Webex SMS and WhatsApp messaging, templates, campaigns, scheduling, and reporting. viaSocket uses Webex’s APIs so you can trigger messages, add or update contacts, and sync campaign performance with other tools.
Popular starting points include: instant WhatsApp/SMS follow-ups for new leads, automated order and payment alerts, reminder campaigns for demos or appointments, syncing Webex replies into the CRM, and daily performance summaries sent to email or dashboards.
About Webex Interact
Multi-channel messaging platform for businesses that supports SMS and WhatsApp campaigns, templates, two-way messaging and real-time reporting. Provides developer-friendly REST APIs, shortlinks, scheduling and campaign automation for transactional and marketing communication.
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About viaSocket
viaSocket is an AI-powered, workflow automation platform that helps people and businesses connect apps and automate repetitive tasks. With thousands of integrations, anyone can build workflows to move data, cut manual work, and save time. Whether for simple tasks or large-scale processes, viaSocket makes automation easy and helps teams focus on what matters most.
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