Automate Webex SMS and WhatsApp campaigns with viaSocket
Connect Webex to your CRM, website, and payment tools so every lead, customer, and order gets the right SMS or WhatsApp message at the right time—without manual work.
Available Events and Actions
Enable Integrations or automations with these events of Webex
When this happensTrigger
No trigger available
Do thisActions
Action is the task that follows automatically within your Webex integrations.
Create Contact List
Create a contact list to organize recipients for campaigns.
List Senders
Retrieve the senders available in your account (supports pagination).
Delete Contact List
Delete a contact list.
Create Short Link
Create a short link to a webpage with optional click tracking and tags.
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How to get started with Webex automations
Automate when something happens in Webex
Login -> Create new flow -> Select trigger -> Search Webex -> Choose the trigger from the list
Take action in Webex when something happens in an app or you want to add step in flow
Login -> Create new flow -> Select action -> Search Webex -> Choose the action from the list
Trigger
Action
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Frequently Asked Questions
You can automate lead follow-ups, transactional messages, campaign triggers, support responses, and reporting. For example, a new CRM lead can instantly receive a Webex WhatsApp message, and their replies can be logged back to the CRM without manual work.
No. viaSocket is built for non-technical teams. You choose your trigger (like a new lead, order, or ticket), pick the Webex action (send message, add to campaign, etc.), and map the fields using a visual interface.
Yes. viaSocket lets you add AI steps to your Webex workflows. AI can read incoming messages, classify intent, suggest or send replies, qualify leads, and route conversations to the right team or campaign based on message content.
You can connect Webex SMS and WhatsApp messaging, templates, campaigns, scheduling, and reporting. viaSocket uses Webex’s APIs so you can trigger messages, add or update contacts, and sync campaign performance with other tools.
Popular starting points include: instant WhatsApp/SMS follow-ups for new leads, automated order and payment alerts, reminder campaigns for demos or appointments, syncing Webex replies into the CRM, and daily performance summaries sent to email or dashboards.
About Webex
Multi-channel messaging platform for businesses that supports SMS and WhatsApp campaigns, templates, two-way messaging and real-time reporting. Provides developer-friendly REST APIs, shortlinks, scheduling and campaign automation for transactional and marketing communication.
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About viaSocket
viaSocket is an AI-powered, workflow automation platform that helps people and businesses connect apps and automate repetitive tasks. With thousands of integrations, anyone can build workflows to move data, cut manual work, and save time. Whether for simple tasks or large-scale processes, viaSocket makes automation easy and helps teams focus on what matters most.
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