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workona

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Help Scout

Create integrations between workona and Help Scout

Enable Integrations or automations with these events of workona and Help Scout

Triggers

workona

Conversation Created

Triggers when a new conversation is created.

workona

Conversation Assigned

Triggers when a conversation is assigned to agent.

workona

New Customer

Triggers when a new customer is added.

Actions

workona

Find Customer

Find customer by email

workona

Find User

Find user by email

workona

Find Mailbox

Find mailbox by name

workona

Add Note

Adds a note to existing conversation.

workona

Create Customer

Creates a customer.

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Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

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Frequently Asked Questions

Is there a limit to the number of apps I can integrate through viaSocket?
No, viaSocket does not impose a limit on the number of apps you can integrate. You can connect as many apps as needed to create comprehensive workflows and streamline your business processes.
Can I automate complex multi-step workflows across thousands of apps with viaSocket?
Absolutely! viaSocket supports the creation of complex workflows with multiple steps, conditional logic, and branching pathways across thousands of integrated apps. Whether you need to automate approval processes, trigger actions based on specific criteria, or organize a series of events, viaSocket offers the flexibility and functionality to meet your automation needs, no matter how complex.
Can I monitor the performance of integrations and troubleshoot issues?
Yes, viaSocket provides monitoring tools and dashboards that allow users to track the performance of integrations in real-time. You can view metrics such as data transfer rates, error logs, and integration status to identify and troubleshoot any issues that may arise.
How does viaSocket ensure the security of data exchanged between integrated apps?
Security is a top priority for viaSocket. All data transferred between various apps through viasocket is encrypted using industry-standard protocols to ensure confidentiality and integrity. viaSocket also employs robust authentication mechanisms to prevent unauthorized access and protect sensitive information.
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About workona

Workona is the unified workspace for work in the cloud, helping teams organize all of their work in one place.

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About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities

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