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Full list

Supported Triggers & Actions

Everything you can automate between Acumbamail and Intercom.

When this happensTriggers

A trigger is an event that starts a workflow.

Lead Adds Email Address

Lead Adds Email Address

Runs when Lead Adds Email Address

Conversation Is Closed

Conversation Is Closed

Runs when conversation is closed

New Company Created

New Company Created

Runs when new company is created

Admin Initiates Message to User

Admin Initiates Message to User

Runs when Admin Initiates Message to User

New Ticket Created

New Ticket Created

Runs when new ticket is created

Contact Unsubscribes From Emails

Contact Unsubscribes From Emails

Runs when Contact Unsubscribes From Emails

Do thisActions

Action is the task that follows automatically within your Acumbamail integrations.

Add or Update Subscriber In a List

Add or Update Subscriber In a List

Adds a new subscriber to a subscriber list of your choosing. Can be used to update an existing subscriber too.

Unsubscribes a subscriber from a list

Unsubscribes a subscriber from a list

Unsubscribes an email address from a subscriber list of your choosing.

List  All Tags

List All Tags

List All Tags

Add Tag to Contact

Add Tag to Contact

Add a tag to contact

Get contacts

Get contacts

Find Companies

Find Companies

Finds an existing companies.

How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Frequently Asked Questions

How do I connect Acumbamail and Intercom?

Sign up for a free viaSocket account, then authorize both your Acumbamail and Intercom accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between Acumbamail and Intercom as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from Acumbamail to Intercom?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Intercom. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where Acumbamail triggers actions in Intercom, and a separate workflow where Intercom triggers actions in Acumbamail. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between Acumbamail and Intercom. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire Acumbamail and Intercom integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.