Connect Deskpro and Microsoft Outlook
Integrate Deskpro with Microsoft Outlook to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Brand in Deskpro when When a new contact is created in Microsoft Outlook
Create Ticket in Deskpro when When a new contact is created in Microsoft Outlook
Create Organization in Deskpro when When a new contact is created in Microsoft Outlook
Find Ticket in Deskpro when When a new contact is created in Microsoft Outlook
Find Organization in Deskpro when When a new contact is created in Microsoft Outlook
Popular Deskpro + Microsoft Outlook flows
Start from a real workflow other teams are already running.
Choose a trigger
Deskpro
When this happens...
New Organization
New Person Added
New Ticket
New Task
Choose an action
Microsoft Outlook
Automatically do this!
Create Contact
Create Draft Email
Create Calendar Event
Cancel Calendar Event
Send Email
Update Contact
Find Contacts
Get User Details
List Contact Folders
List Messages
List Events
List Contacts
List Mail Folders
Get Mail Folder Changes
Get Email Attachments
Forward Email
Move Email to Folder
Mark Email as Read or Unread
Flag Email
Create Brand in Deskpro when When a new contact is created in Microsoft Outlook
Use this flowCreate Ticket in Deskpro when When a new contact is created in Microsoft Outlook
Use this flowCreate Organization in Deskpro when When a new contact is created in Microsoft Outlook
Use this flowFind Ticket in Deskpro when When a new contact is created in Microsoft Outlook
Use this flowFind Organization in Deskpro when When a new contact is created in Microsoft Outlook
Use this flowAdd Message to Ticket in Deskpro when When a new contact is created in Microsoft Outlook
Use this flowUpdate Ticket in Deskpro when When a new contact is created in Microsoft Outlook
Use this flowCreate Person in Deskpro when When a new contact is created in Microsoft Outlook
Use this flowFind Person in Deskpro when When a new contact is created in Microsoft Outlook
Use this flowCreate Brand in Deskpro when When a new email is received in Microsoft Outlook
Use this flowSupported Triggers & Actions
Everything you can automate between Deskpro and Microsoft Outlook.
When this happensTriggers
A trigger is an event that starts a workflow.
New Organization
This trigger checks for newly created organizations in Deskpro on a scheduled interval (e.g., every 5 or 15 minutes).
New Person Added
This trigger automatically checks for new people (users) added to your Deskpro account on a regular schedule (e.g., every 5 or 15 minutes).
New Ticket
Checks for any new ticket created
New Task
This trigger checks for newly created tasks in Deskpro.
When a new contact is created
Runs the workflow automatically whenever a new contact is created in the account or in the selected contact folder.
When a new email is received
Runs the workflow automatically whenever a new email is received in the account.
Do thisActions
Action is the task that follows automatically within your Deskpro integrations.
Create Brand
Create a Breand in Deskpro
Create Ticket
Create a new Deskpro support ticket with subject, requester email, message (HTML or text), context (agent/user), and status.
Create Organization
Create a new organization in Deskpro, optionally setting parent org, labels, summary, picture, phone number, and primary contact.
Find Ticket
Retrieve tickets from Deskpro using a query string.
Find Organization
Search Deskpro organizations by exact or partial name and return matching organization records or a message if none are found.
Add Message to Ticket
Add a text or HTML message to an existing Deskpro ticket to update the requester or record ticket details.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Learn how to automate Deskpro and Microsoft Outlook workflows.
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About Microsoft Outlook
Microsoft Outlook is an email service developed by Microsoft, primarily used for managing emails, calendars, tasks, and contacts. It integrates seamlessly with other Microsoft services and offers various features like email sorting, search functionality, and connection to various third-party apps
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Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Deskpro and Microsoft Outlook accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Deskpro and Microsoft Outlook as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Microsoft Outlook. No coding required.
Yes. You can set up a workflow where Deskpro triggers actions in Microsoft Outlook, and a separate workflow where Microsoft Outlook triggers actions in Deskpro. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Deskpro and Microsoft Outlook. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Deskpro and Microsoft Outlook integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
