Connect LiveChat and Microsoft Outlook
Integrate LiveChat with Microsoft Outlook to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Contact in Microsoft Outlook when New Chat in Livechat
Create Draft Email in Microsoft Outlook when New Chat in Livechat
Create Calendar Event in Microsoft Outlook when New Chat in Livechat
Cancel Calendar Event in Microsoft Outlook when New Chat in Livechat
Send Email via Microsoft Outlook when New Chat in Livechat
Popular LiveChat + Microsoft Outlook flows
Start from a real workflow other teams are already running.
Choose a trigger
LiveChat
When this happens...
New Chat
Finished Chat
Chat Changed
Choose an action
Microsoft Outlook
Automatically do this!
Create Contact
Create Draft Email
Create Calendar Event
Cancel Calendar Event
Send Email
Update Contact
Find Contacts
Get User Details
List Contact Folders
List Messages
List Events
List Contacts
List Mail Folders
Get Mail Folder Changes
Get Email Attachments
Forward Email
Move Email to Folder
Mark Email as Read or Unread
Flag Email
Create Contact in Microsoft Outlook when New Chat in Livechat
Use this flowCreate Draft Email in Microsoft Outlook when New Chat in Livechat
Use this flowCreate Calendar Event in Microsoft Outlook when New Chat in Livechat
Use this flowCancel Calendar Event in Microsoft Outlook when New Chat in Livechat
Use this flowSend Email via Microsoft Outlook when New Chat in Livechat
Use this flowUpdate Contact in Microsoft Outlook when New Chat in Livechat
Use this flowFind Contacts in Microsoft Outlook when New Chat in Livechat
Use this flowGet User Details in Microsoft-outlook when New Chat in Livechat
Use this flowList Contact Folders from Microsoft Outlook when New Chat in Livechat
Use this flowList Messages from Microsoft Outlook when New Chat in Livechat
Use this flowSupported Triggers & Actions
Everything you can automate between LiveChat and Microsoft Outlook.
When this happensTriggers
A trigger is an event that starts a workflow.
New Chat
Triggers when the chat is started.
Finished Chat
Triggers when the chat is ended.
Chat Changed
Triggers when the tag list for a chat was changed.
When a new contact is created
Runs the workflow automatically whenever a new contact is created in the account or in the selected contact folder.
When a new email is received
Runs the workflow automatically whenever a new email is received in the account.
New Calendar Event Created
Runs the workflow automatically whenever a new calendar event is created in the connected account.
Do thisActions
Action is the task that follows automatically within your LiveChat integrations.
Create Contact
Fix folder dropdown pagination/search globals, tighten email validation, remove whereClause, update help text
Create Draft Email
Create a draft email with subject, body, and recipients (To, CC, BCC); auto-detect HTML or plain-text body and accept comma- or semicolon-separated recipient lists.
Create Calendar Event
Create a calendar event with title, date/time (or all-day), timezone, attendees, location, description, and optional reminders.
Cancel Calendar Event
Remove an event from your Outlook calendar.
Send Email
Send an email from your Outlook account, including importance level and optional custom headers.
Update Contact
Apply review fixes to Update Contact: add record selector label, update fields placeholder, conditionally show additional details group, and refactor folder/contact dropdowns to reusable components.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Learn how to automate LiveChat and Microsoft Outlook workflows.
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About LiveChat
LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.
Learn moreSimilar apps
About Microsoft Outlook
Microsoft Outlook is an email service developed by Microsoft, primarily used for managing emails, calendars, tasks, and contacts. It integrates seamlessly with other Microsoft services and offers various features like email sorting, search functionality, and connection to various third-party apps
Learn more
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your LiveChat and Microsoft Outlook accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between LiveChat and Microsoft Outlook as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Microsoft Outlook. No coding required.
Yes. You can set up a workflow where LiveChat triggers actions in Microsoft Outlook, and a separate workflow where Microsoft Outlook triggers actions in LiveChat. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between LiveChat and Microsoft Outlook. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire LiveChat and Microsoft Outlook integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
