Connect Mural and Intercom
Integrate Mural with Intercom to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Popular Mural + Intercom flows
Start from a real workflow other teams are already running.
Choose a trigger
Mural
When this happens...
New Mural
New Area
New Room
New Sticky
Choose an action
Intercom
Automatically do this!
Get User
List Tags
List Admins
Add Tag to Contact
List Contact Tags
Get Companies
Create User
Find Lead
Add or Remove Tag on Company
Create Conversation
Find Conversations
List Articles
List Companies
List Teams
Find Contact By Email
Add Note
Search Tickets
Find Users
List Contacts
Get User from Intercom when New Mural in Mural
Use this flowList Tags from Intercom when New Mural in Mural
Use this flowList Admins in Intercom when New Mural in Mural
Use this flowAdd Tag to Contact in Intercom when New Mural in Mural
Use this flowList Contact Tags in Intercom when New Mural in Mural
Use this flowGet Companies from Intercom when New Mural in Mural
Use this flowCreate User in Intercom when New Mural in Mural
Use this flowFind Lead in Intercom when New Mural in Mural
Use this flowAdd or Remove Tag on Company in Intercom when New Mural in Mural
Use this flowCreate Conversation in Intercom when New Mural in Mural
Use this flowSupported Triggers & Actions
Everything you can automate between Mural and Intercom.
When this happensTriggers
A trigger is an event that starts a workflow.
New Mural
Triggers when new murals are created.
New Area
Triggers when new areas are created in your mural.
New Room
Triggers when a new room is created.
New Sticky
Triggers when new stickies are created in your mural.
Lead Adds Email Address
Runs when Lead Adds Email Address
Conversation Is Closed
Runs when conversation is closed
Do thisActions
Action is the task that follows automatically within your Mural integrations.
Get murals for a room
get murals for a room
Get Rooms of a Workspace
Get rooms of a workspace by its id.
Create a Mural
Create a mural in a room.
Get murals for a workspace
get murals for a existing workspace.
Create Sticky
Create one or more sticky note widgets on a mural.
Get User
Retrieve a user by email, Intercom ID, or external user ID.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Mural
Mural is a digital workspace for visual collaboration, helping teams brainstorm, plan, and design together in real-time using diagrams, flowcharts, and mind maps. This integration is an independent third-party project and is not affiliated with, endorsed by, sponsored by,or maintained by Mural or Tactivos, Inc. Mural is a trademark of Tactivos, Inc., used here solely to describe the integration's functionality.
Learn moreSimilar apps
About Intercom
Intercom is a customer messaging platform that helps businesses connect with their customers through live chat, bots, and personalized messaging. It enables companies to improve customer support, drive engagement, and increase sales by providing a seamless communication experience.
Learn more
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Mural and Intercom accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Mural and Intercom as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Intercom. No coding required.
Yes. You can set up a workflow where Mural triggers actions in Intercom, and a separate workflow where Intercom triggers actions in Mural. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Mural and Intercom. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Mural and Intercom integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
