Connect responsesuite and Freshdesk
Integrate responsesuite with Freshdesk to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
List Surveys in ResponseSuite when New Ticket in Freshdesk
List All Submissions from ResponseSuite when New Ticket in Freshdesk
Get Survey Submissions from ResponseSuite when New Ticket in Freshdesk
List Surveys in ResponseSuite when New Contact in Freshdesk
List All Submissions from ResponseSuite when New Contact in Freshdesk
Popular responsesuite + Freshdesk flows
Start from a real workflow other teams are already running.
Choose a trigger
responsesuite
When this happens...
New Survey Response
New Survey Created
Choose an action
Freshdesk
Automatically do this!
Create a Contact
Create a Company
Create Forum Category
Create a Forum
Create a Forum Topic
Add Notes to a Tickets
Find a Contact by Email
Find Ticket by Id
Create a Ticket
Update Ticket
List Surveys in ResponseSuite when New Ticket in Freshdesk
Use this flowList All Submissions from ResponseSuite when New Ticket in Freshdesk
Use this flowGet Survey Submissions from ResponseSuite when New Ticket in Freshdesk
Use this flowList Surveys in ResponseSuite when New Contact in Freshdesk
Use this flowList All Submissions from ResponseSuite when New Contact in Freshdesk
Use this flowGet Survey Submissions from ResponseSuite when New Contact in Freshdesk
Use this flowCreate a Contact in Freshdesk when New Survey Response in ResponseSuite
Use this flowCreate a Company in Freshdesk when New Survey Response in ResponseSuite
Use this flowCreate Forum Category in Freshdesk when New Survey Response in ResponseSuite
Use this flowCreate a Forum in Freshdesk when New Survey Response in ResponseSuite
Use this flowSupported Triggers & Actions
Everything you can automate between responsesuite and Freshdesk.
When this happensTriggers
A trigger is an event that starts a workflow.
New Survey Response
Runs when a new survey response is received for a chosen survey within a configurable lookback period.
New Survey Created
Runs when new survey is created within a selected time window.
New Ticket
Trigger when a new ticket created.
New Contact
Trigger when a new contect is cteated.
Do thisActions
Action is the task that follows automatically within your responsesuite integrations.
List Surveys
Retrieve all surveys, optionally returning only selected fields.
List All Submissions
List survey submissions; optionally fetch a sample or return only selected response fields.
Get Survey Submissions
Fix the minutes filter so submissions are reliably limited to the selected recent time window.
Create a Contact
Creates a new contact
Create a Company
Creates a new company
Create Forum Category
Create a new forum category
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About responsesuite
ResponseSuite uses the intelligence of surveys to get more of your customers buying more of your products, more often.
Learn moreSimilar apps
About Freshdesk
Freshdesk is a cloud-based customer service software that provides helpdesk support with all smart automations to get things done faster. It offers ticketing, automation, reporting, and collaboration features to streamline support processes and improve customer engagement.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your responsesuite and Freshdesk accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between responsesuite and Freshdesk as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Freshdesk. No coding required.
Yes. You can set up a workflow where responsesuite triggers actions in Freshdesk, and a separate workflow where Freshdesk triggers actions in responsesuite. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between responsesuite and Freshdesk. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire responsesuite and Freshdesk integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
