Connect Freshdesk and MSG91
Integrate Freshdesk with MSG91 to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
List WhatsApp Templates from MSG91 when New Ticket in Freshdesk
Get all Contacts in a Phonebook from MSG91 Phonebook when New Ticket in Freshdesk
Create User Event in MSG91 when New Ticket in Freshdesk
Check Template Status in MSG91 when New Ticket in Freshdesk
Resend OTP via MSG91 when New Ticket in Freshdesk
Popular Freshdesk + MSG91 flows
Start from a real workflow other teams are already running.
Choose a trigger
Freshdesk
When this happens...
New Ticket
New Contact
Choose an action
MSG91
Automatically do this!
Send Campaign
Send Template SMS
Send a Mail
Create or Update Contact in Segmento
Update Contact In Segmento
Search a specific contact in Segmento
Schedule a Template SMS
Find Campaign Template Details
List WhatsApp Templates
Send WhatsApp Template Message
Validate Email Address
Get all Contacts in a Phonebook
Get a Contact in Phonebook
Get all Segment
Create User Event
Check Template Status
Send WhatsApp Message
Generate Short URL
Verify OTP
Resend OTP
OTP Analytics
Send OTP via Widget
Resend Widget OTP
Verify Widget OTP
Verify Widget Token
Make a Voice Call
Send Voice Message
Send RCS Template Message
Create Alert
Close Alert
Send Mail via Hello
Search Tickets
List WhatsApp Templates from MSG91 when New Ticket in Freshdesk
Use this flowGet all Contacts in a Phonebook from MSG91 Phonebook when New Ticket in Freshdesk
Use this flowCreate User Event in MSG91 when New Ticket in Freshdesk
Use this flowCheck Template Status in MSG91 when New Ticket in Freshdesk
Use this flowResend OTP via MSG91 when New Ticket in Freshdesk
Use this flowOTP Analytics from MSG91 when New Ticket in Freshdesk
Use this flowVerify Widget OTP with MSG91 when New Ticket in Freshdesk
Use this flowClose Alert in MSG91 when New Ticket in Freshdesk
Use this flowSend Template SMS via MSG91 when New Contact in Freshdesk
Use this flowUpdate Contact In Segmento in MSG91 Segmento when New Contact in Freshdesk
Use this flowSupported Triggers & Actions
Everything you can automate between Freshdesk and MSG91.
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Trigger when a new ticket created.
New Contact
Trigger when a new contect is cteated.
WhatsApp Delivery Report Arrives
Runs when a new inbound or outbound WhatsApp delivery report arrives.
SMS Delivery Confirmation Arrives
Runs when an SMS sent from your account receives a delivery confirmation.
New Voice Call
Runs when a new outbound or inbound voice call is made or received.
RCS Delivery Report Received
Runs when a delivery report for an RCS message is received for messages sent or received.
Do thisActions
Action is the task that follows automatically within your Freshdesk integrations.
Create a Contact
Creates a new contact
Create a Company
Creates a new company
Create Forum Category
Create a new forum category
Create a Forum
Creates a new forum.
Create a Forum Topic
Creates a new forum topic
Add Notes to a Tickets
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Freshdesk
Freshdesk is a cloud-based customer service software that provides helpdesk support with all smart automations to get things done faster. It offers ticketing, automation, reporting, and collaboration features to streamline support processes and improve customer engagement.
Learn moreSimilar apps
About MSG91
MSG91 is a cloud communication platform that provides APIs for SMS, WhatsApp, voice, email, RCS, OTP, and customer engagement automation for businesses.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Freshdesk and MSG91 accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Freshdesk and MSG91 as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach MSG91. No coding required.
Yes. You can set up a workflow where Freshdesk triggers actions in MSG91, and a separate workflow where MSG91 triggers actions in Freshdesk. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Freshdesk and MSG91. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Freshdesk and MSG91 integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
