Connect BoldDesk and Intercom
Integrate BoldDesk with Intercom to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Ticket Reply in BoldDesk when Admin Logged In in Intercom
Create Ticket Reply in BoldDesk when Contact Unarchived in Intercom
Create Contact Group in Bolddesk when Admin Away Mode Is Updated in Intercom
Create Contact Group in Bolddesk when Admin Logs Out of Intercom
Update Contact Group in Bolddesk when Conversation Opened by Admin in Intercom
Popular BoldDesk + Intercom flows
Start from a real workflow other teams are already running.
Create Ticket Reply in BoldDesk when Admin Logged In in Intercom
Use this flowCreate Ticket Reply in BoldDesk when Contact Unarchived in Intercom
Use this flowCreate Contact Group in Bolddesk when Admin Away Mode Is Updated in Intercom
Use this flowCreate Contact Group in Bolddesk when Admin Logs Out of Intercom
Use this flowUpdate Contact Group in Bolddesk when Conversation Opened by Admin in Intercom
Use this flowUpdate Contact in Bolddesk when Lead Adds Email Address in Intercom
Use this flowCreate Ticket Note in BoldDesk when Lead Adds Email Address in Intercom
Use this flowUpdate Contact Group in Bolddesk when New User Created in Intercom
Use this flowCreate Contact in BoldDesk when Conversation Is Deleted in Intercom
Use this flowCreate Ticket Reply in BoldDesk when Contact Email Updated in Intercom
Use this flowSupported Triggers & Actions
Everything you can automate between BoldDesk and Intercom.
When this happensTriggers
A trigger is an event that starts a workflow.
Lead Adds Email Address
Runs when Lead Adds Email Address
Conversation Is Closed
Runs when conversation is closed
New Company Created
Runs when new company is created
Admin Initiates Message to User
Runs when Admin Initiates Message to User
New Ticket Created
Runs when new ticket is created
Contact Unsubscribes From Emails
Runs when Contact Unsubscribes From Emails
Do thisActions
Action is the task that follows automatically within your BoldDesk integrations.
Create Ticket
Creates a new support ticket in BoldDesk.
Update Ticket
Updates an existing support ticket with new information.
Create Contact
Create a new contact.
Create Contact Group
Create a new contact group.
Create Ticket Note
Create note to an existing ticket.
Create Ticket Reply
Create reply to an existing ticket
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
Trusted by Thousands. Recognized by the Best.
Recognized by leading review platforms and trusted by 10,000+ businesses worldwide.
From idea to automation.
AI will build it for you
Just describe the task in plain English. Viasocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
Learn More About Automation
How viaSocket Works | A Complete Guide
Discover viaSocket, an AI-powered workflow automation platform with 2,000+ integrations. Learn what it is, how it works, and how to set up no-code automated workflows.
5 Simple Automation Hacks to Make Your Team Free
Unlock your team's potential with 5 straightforward automation hacks designed to streamline processes and free up valuable time for more important work.
What is Workflow Automation - Definition, Importance & Benefits | A Complete Guide
Explore workflow automation: its definition, benefits, how it works, real-world examples, and how to automate with viaSocket.
What are Webhooks - Definition, Working, Usage & Examples | A Complete Guide
Discover what webhooks are, how they work, and when to use them. Compare push-based webhooks with APIs and polling, with practical examples and ViaSocket integration.
viaSocket Support
We're here to help
Instant answers
AI assistant available 24/7
Expert support
Connect with our specialists
Trusted & secure
Your data is safe with us
Start automating BoldDesk and Intercom free
No credit card required. Set up your first workflow in minutes.
About BoldDesk
BoldDesk is a comprehensive help desk and customer support software designed to streamline and enhance the customer service experience. It offers a range of features including ticket management, automation, and reporting to help businesses efficiently manage customer inquiries and support requests.
Learn more
About Intercom
Intercom is a customer messaging platform that helps businesses connect with their customers through live chat, bots, and personalized messaging. It enables companies to improve customer support, drive engagement, and increase sales by providing a seamless communication experience.
Learn moreFrequently Asked Questions
Sign up for a free viaSocket account, then authorize both your BoldDesk and Intercom accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between BoldDesk and Intercom as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Intercom. No coding required.
Yes. You can set up a workflow where BoldDesk triggers actions in Intercom, and a separate workflow where Intercom triggers actions in BoldDesk. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between BoldDesk and Intercom. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire BoldDesk and Intercom integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
