BoldDesk

Customer Support

JustCall

Communication

Integrations BoldDesk JustCall

Create integrations between BoldDesk and JustCall

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Create Ticket in BoldDesk when Incoming Call in Justcall

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Create Ticket in BoldDesk when Call Ended in Justcall

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Update Ticket in BoldDesk when Call Ended in Justcall

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Create Contact in BoldDesk when Call Ended in Justcall

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Create Contact Group in Bolddesk when Call Ended in Justcall

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Create Ticket Note in BoldDesk when Call Ended in Justcall

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Create Ticket Reply in BoldDesk when Call Ended in Justcall

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Update Contact in Bolddesk when Call Ended in Justcall

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Update Contact Group in Bolddesk when Call Ended in Justcall

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Create Ticket in BoldDesk when New Text Sent/Received in Justcall

Actions and Triggers

Triggers

Call Updated

Triggers when you add/update notes for a particular call.

Incoming Call

Triggers for a new incoming call.

Call Ended

Triggers when a call is ended.

New Text Sent/Received

Triggers when a new text is sent or received.

Actions

Create Ticket

Creates a new support ticket in BoldDesk.

Update Ticket

Updates an existing support ticket with new information.

Create Contact

Create a new contact.

Create Contact Group

Create a new contact group.

Create Ticket Note

Create note to an existing ticket.

Create Ticket Reply

Create reply to an existing ticket

Know More About
Viasocket Integrations

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5 Simple Automation Hacks to make your Team free.

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How viaSocket is going to help you with your business?

viaSocket helps you integrate multiple platforms in one place, that ultimately helps you in expanding your business.

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Frequently Asked Questions

Is there a limit to the number of apps I can integrate through viaSocket?

No, viaSocket does not impose a limit on the number of apps you can integrate. You can connect as many apps as needed to create comprehensive workflows and streamline your business processes.

Can I automate complex multi-step workflows across thousands of apps with viaSocket?

Absolutely! viaSocket supports the creation of complex workflows with multiple steps, conditional logic, and branching pathways across thousands of integrated apps. Whether you need to automate approval processes, trigger actions based on specific criteria, or organize a series of events, viaSocket offers the flexibility and functionality to meet your automation needs, no matter how complex.

Can I monitor the performance of integrations and troubleshoot issues?

Yes, viaSocket provides monitoring tools and dashboards that allow users to track the performance of integrations in real-time. You can view metrics such as data transfer rates, error logs, and integration status to identify and troubleshoot any issues that may arise.

How does viaSocket ensure the security of data exchanged between integrated apps?

Security is a top priority for viaSocket. All data transferred between various apps through viasocket is encrypted using industry-standard protocols to ensure confidentiality and integrity. viaSocket also employs robust authentication mechanisms to prevent unauthorized access and protect sensitive information.

About BoldDesk

BoldDesk is a comprehensive help desk and customer support software designed to streamline and enhance the customer service experience. It offers a range of features including ticket management, automation, and reporting to help businesses efficiently manage customer inquiries and support requests.

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About JustCall

JustCall is a cloud-based phone system designed for businesses to manage customer communication through features like call forwarding, SMS, and IVR. It integrates with various CRM platforms, supporting remote teams and enhancing productivity.

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