Full list

Supported Triggers & Actions

Everything you can automate between Lark and Intercom.

When this happensTriggers

A trigger is an event that starts a workflow.

When a new message is posted in a chat

When a new message is posted in a chat

Runs the workflow automatically whenever a new message is posted in the specified chat.

Lead Adds Email Address

Lead Adds Email Address

Runs when Lead Adds Email Address

Conversation Is Closed

Conversation Is Closed

Runs when conversation is closed

New Company Created

New Company Created

Runs when new company is created

Admin Initiates Message to User

Admin Initiates Message to User

Runs when Admin Initiates Message to User

New Ticket Created

New Ticket Created

Runs when new ticket is created

Do thisActions

Action is the task that follows automatically within your Lark integrations.

Create Lark Sheet

Create Lark Sheet

Create a new Sheet in Lark

Search a Group Chat in Lark

Search a Group Chat in Lark

Searches for a Lark Group Chat that users or bot are in by name

Search a Lark Base

Search a Lark Base

Search for a Lark Base by name or keyword

Search Lark Calendar Event

Search Lark Calendar Event

Search user's Lark calendar events

Search a Lark Docs

Search a Lark Docs

Search for a Lark Base by name or keyword

Search a Lark File

Search a Lark File

Search a Lark File by key word

How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

Trusted by Thousands. Recognized by the Best.

Recognized by leading review platforms and trusted by 10,000+ businesses worldwide.

Workflow: Auto Close Inactive viaSocket Connections
YOU
◆AI Workflow Builder

From idea to automation.
AI will build it for you

Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.

No coding required|Review before publishing|Works with 2,300+ apps
Create with AI

Need help building your workflow?

Get help instantly from AI or reach out to our support team.

viaSocket Support

We're here to help

Online
Support agent
What can I help you with?
How can I set trigger?
10:30 AM ✓

Instant answers

AI assistant available 24/7

Expert support

Connect with our specialists

Trusted & secure

Your data is safe with us

Start automating Lark and Intercom free

No credit card required. Set up your first workflow in minutes.

Integrations Lark
Lark + Intercom
Integrations Intercom
Intercom + Lark
Intercom logo

About Intercom

Intercom is a customer messaging platform that helps businesses connect with their customers through live chat, bots, and personalized messaging. It enables companies to improve customer support, drive engagement, and increase sales by providing a seamless communication experience.

Learn more

Frequently Asked Questions

How do I connect Lark and Intercom?

Sign up for a free viaSocket account, then authorize both your Lark and Intercom accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between Lark and Intercom as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from Lark to Intercom?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Intercom. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where Lark triggers actions in Intercom, and a separate workflow where Intercom triggers actions in Lark. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between Lark and Intercom. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire Lark and Intercom integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.