Connect Userback and BoldDesk
Integrate Userback with BoldDesk to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
List Activity from BoldDesk when New Feedback from Userback
List Webhooks from BoldDesk when New Feedback from Userback
Create Contact Group in Bolddesk when New Feedback from Userback
Update Contact in Bolddesk when New Feedback from Userback
Create Ticket Note in BoldDesk when New Feedback from Userback
Popular Userback + BoldDesk flows
Start from a real workflow other teams are already running.
Choose a trigger
Userback
When this happens...
New Feedback
Choose an action
BoldDesk
Automatically do this!
Create Ticket
Update Ticket
Create Contact
Create Contact Group
Create Ticket Note
Create Ticket Reply
Update Contact
Update Contact Group
List Activity
List Webhooks
List Activity from BoldDesk when New Feedback from Userback
Use this flowList Webhooks from BoldDesk when New Feedback from Userback
Use this flowCreate Contact Group in Bolddesk when New Feedback from Userback
Use this flowUpdate Contact in Bolddesk when New Feedback from Userback
Use this flowCreate Ticket Note in BoldDesk when New Feedback from Userback
Use this flowUpdate Contact Group in Bolddesk when New Feedback from Userback
Use this flowCreate Ticket in BoldDesk when New Feedback from Userback
Use this flowCreate Contact in BoldDesk when New Feedback from Userback
Use this flowUpdate Ticket in BoldDesk when New Feedback from Userback
Use this flowCreate Ticket Reply in BoldDesk when New Feedback from Userback
Use this flowSupported Triggers & Actions
Everything you can automate between Userback and BoldDesk.
When this happensTriggers
A trigger is an event that starts a workflow.
New Feedback
Triggered when a new feedback is submitted in Userback.
Do thisActions
Action is the task that follows automatically within your Userback integrations.
List Feedback
List of feedback
List Projects
List Available Projects
Create a Feedback
Creates a new feedback entry in Userback.
List Comments from a Feedback
List comments from a feedback
List Members
Lists available Members
List SessionRecordings
Lists available SessionRecordings
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Userback
Userback is a visual feedback and bug tracking tool designed to streamline the process of collecting feedback from users and managing it efficiently. It allows teams to gather annotated screenshots, video recordings, and comments directly from users, making it easier to identify and resolve issues quickly.
Learn moreSimilar apps
About BoldDesk
BoldDesk is a comprehensive help desk and customer support software designed to streamline and enhance the customer service experience. It offers a range of features including ticket management, automation, and reporting to help businesses efficiently manage customer inquiries and support requests.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Userback and BoldDesk accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Userback and BoldDesk as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach BoldDesk. No coding required.
Yes. You can set up a workflow where Userback triggers actions in BoldDesk, and a separate workflow where BoldDesk triggers actions in Userback. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Userback and BoldDesk. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Userback and BoldDesk integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
