Connect BoldDesk and Telegram
Integrate BoldDesk with Telegram to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Ticket in BoldDesk when When the Telegram bot receives a new message in Telegram
Update Ticket in BoldDesk when When the Telegram bot receives a new message in Telegram
Create Contact in BoldDesk when When the Telegram bot receives a new message in Telegram
Create Contact Group in Bolddesk when When the Telegram bot receives a new message in Telegram
Create Ticket Note in BoldDesk when When the Telegram bot receives a new message in Telegram
Popular BoldDesk + Telegram flows
Start from a real workflow other teams are already running.
Choose a trigger
BoldDesk
When this happens...
- Request a new Trigger for BoldDesk
Choose an action
Telegram
Automatically do this!
Send Message
Reply To Message
Get Channel Member Count
List Messages
Download File
Delete Message
Check Channel Membership
Send Interactive Messages
Get Webhook Info
Create Ticket in BoldDesk when When the Telegram bot receives a new message in Telegram
Use this flowUpdate Ticket in BoldDesk when When the Telegram bot receives a new message in Telegram
Use this flowCreate Contact in BoldDesk when When the Telegram bot receives a new message in Telegram
Use this flowCreate Contact Group in Bolddesk when When the Telegram bot receives a new message in Telegram
Use this flowCreate Ticket Note in BoldDesk when When the Telegram bot receives a new message in Telegram
Use this flowCreate Ticket Reply in BoldDesk when When the Telegram bot receives a new message in Telegram
Use this flowUpdate Contact in Bolddesk when When the Telegram bot receives a new message in Telegram
Use this flowUpdate Contact Group in Bolddesk when When the Telegram bot receives a new message in Telegram
Use this flowList Activity from BoldDesk when When the Telegram bot receives a new message in Telegram
Use this flowList Webhooks from BoldDesk when When the Telegram bot receives a new message in Telegram
Use this flowSupported Triggers & Actions
Everything you can automate between BoldDesk and Telegram.
When this happensTriggers
A trigger is an event that starts a workflow.
When the Telegram bot receives a new message
Runs the workflow automatically whenever your Telegram bot receives a new message.
When a new image arrives in Telegram
Runs the workflow automatically whenever a new image arrives in the connected Telegram bot.
When a new message or image is sent to the bot
Runs the workflow automatically whenever a new message or image is sent to the Telegram bot.
Do thisActions
Action is the task that follows automatically within your BoldDesk integrations.
Create Ticket
Creates a new support ticket in BoldDesk.
Update Ticket
Updates an existing support ticket with new information.
Create Contact
Create a new contact.
Create Contact Group
Create a new contact group.
Create Ticket Note
Create note to an existing ticket.
Create Ticket Reply
Create reply to an existing ticket
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About BoldDesk
BoldDesk is a comprehensive help desk and customer support software designed to streamline and enhance the customer service experience. It offers a range of features including ticket management, automation, and reporting to help businesses efficiently manage customer inquiries and support requests.
Learn moreSimilar apps
About Telegram
Bots on Telegram are small applications that run entirely within the platform and can be designed to support any kind of task or service.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your BoldDesk and Telegram accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between BoldDesk and Telegram as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Telegram. No coding required.
Yes. You can set up a workflow where BoldDesk triggers actions in Telegram, and a separate workflow where Telegram triggers actions in BoldDesk. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between BoldDesk and Telegram. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire BoldDesk and Telegram integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.