Connect InvGate Service Management and Telegram
Integrate InvGate Service Management with Telegram to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Incident in InvGate Service Management when When the Telegram bot receives a new message in Telegram
Get Categories from InvGate Service Management when When the Telegram bot receives a new message in Telegram
Get Users from InvGate Service Management when When the Telegram bot receives a new message in Telegram
Get Incident Details from InvGate Service Management when When the Telegram bot receives a new message in Telegram
Create User in InvGate Service Management when When the Telegram bot receives a new message in Telegram
Popular InvGate Service Management + Telegram flows
Start from a real workflow other teams are already running.
Choose a trigger
InvGate Service Management
When this happens...
- Request a new Trigger for InvGate Service Management
Choose an action
Telegram
Automatically do this!
Send Message
Reply To Message
Get Channel Member Count
List Messages
Get A File
Delete Message
Check Channel Membership
Send Message To Group
Send Interactive Messages
Get Webhook Info
Create Incident in InvGate Service Management when When the Telegram bot receives a new message in Telegram
Use this flowGet Categories from InvGate Service Management when When the Telegram bot receives a new message in Telegram
Use this flowGet Users from InvGate Service Management when When the Telegram bot receives a new message in Telegram
Use this flowGet Incident Details from InvGate Service Management when When the Telegram bot receives a new message in Telegram
Use this flowCreate User in InvGate Service Management when When the Telegram bot receives a new message in Telegram
Use this flowCreate Incident in InvGate Service Management when When a new image arrives in Telegram in Telegram
Use this flowGet Categories from InvGate Service Management when When a new image arrives in Telegram in Telegram
Use this flowGet Users from InvGate Service Management when When a new image arrives in Telegram in Telegram
Use this flowGet Incident Details from InvGate Service Management when When a new image arrives in Telegram in Telegram
Use this flowCreate User in InvGate Service Management when When a new image arrives in Telegram in Telegram
Use this flowSupported Triggers & Actions
Everything you can automate between InvGate Service Management and Telegram.
When this happensTriggers
A trigger is an event that starts a workflow.
When the Telegram bot receives a new message
Runs the workflow automatically whenever your Telegram bot receives a new message.
When a new image arrives in Telegram
Runs the workflow automatically whenever a new image arrives in the connected Telegram bot.
When a new message or image is sent to the bot
Runs the workflow automatically whenever a new message or image is sent to the Telegram bot.
Do thisActions
Action is the task that follows automatically within your InvGate Service Management integrations.
Create Incident
Create an incident with title, requester, creator, priority, category, and optional description, location, occurrence date, and related items.
Get Categories
Retrieve service categories used to classify incidents and service requests.
Get Users
Action to list users
Get Incident Details
Retrieve details for a specific incident by ID, with options to include comments and format dates.
Create User
Create a new user with profile, contact, manager, and address details.
Send Message
Send text, media, location, contact, poll, or album messages to a Telegram chat, optionally with buttons for recipients.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About InvGate Service Management
InvGate Service Management is an IT service management (ITSM) platform that helps teams manage incidents, service requests, problems, changes, and assets from a single workspace. Automate workflows, track SLAs, streamline ticket resolution, and improve service delivery with powerful reporting and integrations.
Learn moreSimilar apps
About Telegram
Bots on Telegram are small applications that run entirely within the platform and can be designed to support any kind of task or service.
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Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your InvGate Service Management and Telegram accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between InvGate Service Management and Telegram as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Telegram. No coding required.
Yes. You can set up a workflow where InvGate Service Management triggers actions in Telegram, and a separate workflow where Telegram triggers actions in InvGate Service Management. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between InvGate Service Management and Telegram. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire InvGate Service Management and Telegram integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
