Integrations InvGate Service Management MSG91
InvGate Service Management + MSG91

Popular InvGate Service Management + MSG91 flows

Start from a real workflow other teams are already running.

Choose a trigger

InvGate Service Management logo

InvGate Service Management

When this happens...

Choose an action

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MSG91

Automatically do this!

Full list

Supported Triggers & Actions

Everything you can automate between InvGate Service Management and MSG91.

When this happensTriggers

A trigger is an event that starts a workflow.

When a new inbound or outbound WhatsApp delivery report arrives

When a new inbound or outbound WhatsApp delivery report arrives

Runs the workflow automatically whenever a new inbound or outbound WhatsApp delivery report arrives.

When an SMS is confirmed as delivered

When an SMS is confirmed as delivered

Runs the workflow automatically whenever an SMS sent from your account is confirmed as delivered.

When a new voice call is made or received

When a new voice call is made or received

Runs the workflow automatically whenever a new outbound or inbound voice call is made or received.

When an RCS message delivery report is received

When an RCS message delivery report is received

Runs the workflow automatically whenever a delivery report is received for a sent or received RCS message.

When an OTP is sent

When an OTP is sent

Runs the workflow automatically whenever an OTP is sent using MSG91's SendOTP service.

When a new email delivery report is received

When a new email delivery report is received

Runs the workflow automatically when a new email delivery report is received.

Do thisActions

Action is the task that follows automatically within your InvGate Service Management integrations.

Create Incident

Create Incident

Create an incident with title, requester, creator, priority, category, and optional description, location, occurrence date, and related items.

Get Categories

Get Categories

Retrieve service categories used to classify incidents and service requests.

Get Users

Get Users

Action to list users

Get Incident Details

Get Incident Details

Retrieve details for a specific incident by ID, with options to include comments and format dates.

Create User

Create User

Create a new user with profile, contact, manager, and address details.

Send Campaign

Send Campaign

Send the selected campaign

How to build your first workflow with viaSocket
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  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Integrations InvGate Service Management
InvGate Service Management + MSG91
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About InvGate Service Management

InvGate Service Management is an IT service management (ITSM) platform that helps teams manage incidents, service requests, problems, changes, and assets from a single workspace. Automate workflows, track SLAs, streamline ticket resolution, and improve service delivery with powerful reporting and integrations.

Learn more

Frequently Asked Questions

How do I connect InvGate Service Management and MSG91?

Sign up for a free viaSocket account, then authorize both your InvGate Service Management and MSG91 accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between InvGate Service Management and MSG91 as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from InvGate Service Management to MSG91?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach MSG91. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where InvGate Service Management triggers actions in MSG91, and a separate workflow where MSG91 triggers actions in InvGate Service Management. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between InvGate Service Management and MSG91. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire InvGate Service Management and MSG91 integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.