Auto WhatsApp follow‑up for Razorpay failed payments (AI‑personalized)
Recover lost revenue by sending an AI‑crafted WhatsApp message the moment a Razorpay payment fails.
By MAYANK
Installed by 1 users
Auto WhatsApp follow‑up for Razorpay failed payments (AI‑personalized)
Auto WhatsApp follow‑up for Razorpay failed payments (AI‑personalized)
Introduction
Turn failed checkouts into completed orders by contacting customers instantly on WhatsApp with a friendly, personalized prompt. ✅
Trigger Event
When Razorpay sends a “payment.failed” event, this automation starts automatically.
Actions
- Draft a personalized recovery message
- An AI agent writes a short, empathetic WhatsApp message tailored to the situation.
- It can use details like:
- Customer name
- What’s pending (e.g., complete payment/checkout)
- Product or plan (from order/notes/description)
- Reason for failure (from Razorpay error fields)
- Date/time
- Your support contact
- A secure recovery/checkout link so they can finish in one tap
- Tone: helpful, concise, and under 150 words.
- Send the message on WhatsApp
- The message is sent via WhatsApp Business Cloud from your chosen number to the customer’s WhatsApp number.
- If you’re outside WhatsApp’s 24‑hour window for free‑form texts, switch to an approved template message.
Benefits
- Recover more failed payments with instant, human‑sounding outreach
- Reduce manual follow‑ups and response time
- Fewer support tickets thanks to clear next steps and a direct link
- Consistent tone and accuracy with AI‑generated messages
- Simple setup: connect Razorpay and WhatsApp, then publish
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Frequently Asked Questions
This template automates a specific workflow by connecting multiple apps and removing manual steps. It’s useful for anyone who wants to save time, reduce errors, and streamline repetitive tasks using automation.
No. You can install and customize this template without writing any code. Everything is done through simple configuration.
Only the apps shown on the template page are required. You can customize messages, add or remove steps, apply conditions, connect more apps, and add extra actions like notifications, data updates, or triggering other automations.
Yes. Once configured, it can be used for live workflows and production systems. You can also duplicate the template and customize it for different teams or processes.
Most templates can be set up in just a few minutes. You can pause, edit, duplicate, or delete the workflow anytime.
You can start with the free plan; limits depend on your viaSocket plan and usage. If you need help, you can contact viaSocket support, check the Knowledge Base, or book a demo.
