Automate AI Sentiment from Google Sheets to Slack & Gmail Alerts

Introduction

Turn raw feedback into instant insights and actions. Automatically analyze customer comments, update your sheet, and notify the right people in real time. ✅

Trigger Event

When a row is added or updated in your Google Sheets feedback tracker.

Actions

• Send the feedback text to an AI sentiment agent to classify sentiment (Positive/Negative/Neutral), confidence, category, and whether action is required.
• Parse the AI response and save the key fields back into the same sheet row for easy tracking and reporting.
• Branch the workflow:
  • Negative ➜ Post an urgent alert in a Slack channel with customer details and the feedback for quick triage.
  • Positive ➜ Celebrate in Slack with a quick win message; optionally send a thank-you email to the customer via Gmail.
  • Neutral/Other ➜ Send a polite Gmail reply asking for more details to help your team improve.

Benefits

• ✔️ Faster response to critical feedback with automatic Slack alerts
• ✔️ Consistent, AI-powered sentiment scoring saved to your sheet for reporting
• ✔️ Automated thank-yous and info requests via Gmail reduce manual follow-up
• ✔️ Fewer copy-paste errors and quicker team alignment
• ➜ Scales as feedback volume grows without extra workload