Automate Payment Failure Alerts & Tracking

Introduction

Turn failed payments into timely, professional follow-ups—notify customers instantly and save key details for your team to act quickly. ⚠️

Trigger Event

A payment failure occurs (e.g., from your checkout or payment gateway webhook).

Actions

• Look up the event details in your master Google Sheet (e.g., event name, date/time, audience) so your messages include the right context.
• Send a WhatsApp template message to inform the customer about the failed payment and how to complete it.
• Send a follow-up email via Gmail for inbox visibility and a clear call to action.
• Save a new row in your Google Sheet with the timestamp, event name, amount, audience, and status set to “Failed,” plus the raw payload for reference.

Benefits

• ✔️ Immediate customer alerts on WhatsApp and email to reduce drop-offs
• ✔️ Centralized record in Sheets for reporting and team visibility
• ✔️ Fewer manual checks; faster recovery of failed payments
• ✔️ Clear context (event name/date, amount) to personalize outreach