Automate Resolved-Issue Emails from Google Sheets
Automatically send a Gmail notification and update the Google Sheet when an issue’s status changes to “Issue Solved.”
Apps used
Created by Lavish Gehlod
Installed by 29 users
- status issue solved and mail send no
Send MailUpdate Spreadsheet RowAdd Step
Automate Resolved-Issue Emails from Google Sheets
Automate Resolved-Issue Emails from Google Sheets
Introduction
Turn your Google Sheet into a simple helpdesk: when an issue is marked “Issue Solved,” the right person gets an email and the row is updated—no manual follow-up. ✅
Trigger Event
When a row in your Google Sheet is added or updated and the Status becomes “Issue Solved” while “Mail send” is “No.”
Actions
- The workflow checks the updated row. If Status is “Issue Solved” and Mail send is “No,” it proceeds.
- It sends a Gmail message to the address in the “Mail” column, informing them that their issue is resolved.
- After sending, it updates the same row’s “Mail send” field to “Yes,” so no duplicate emails go out.
Benefits
- ✔️ Instantly notify customers when tickets are resolved
- ✔️ Prevent duplicate emails with a simple “Mail send = Yes” safeguard
- ✔️ Save time and reduce manual follow-ups
- ✔️ Keep your sheet clean and auditable for your support team
Can't find the right template?
Start with AI
Frequently Asked Questions
This template automates a specific workflow by connecting multiple apps and removing manual steps. It’s useful for anyone who wants to save time, reduce errors, and streamline repetitive tasks using automation.
No. You can install and customize this template without writing any code. Everything is done through simple configuration.
Only the apps shown on the template page are required. You can customize messages, add or remove steps, apply conditions, connect more apps, and add extra actions like notifications, data updates, or triggering other automations.
Yes. Once configured, it can be used for live workflows and production systems. You can also duplicate the template and customize it for different teams or processes.
Most templates can be set up in just a few minutes. You can pause, edit, duplicate, or delete the workflow anytime.
You can start with the free plan; limits depend on your viaSocket plan and usage. If you need help, you can contact viaSocket support, check the Knowledge Base, or book a demo.
