Automate WhatsApp AI Replies for Customer Support

Auto-reply to incoming WhatsApp messages with AI-generated answers using WhatsApp Business Cloud and ChatGPT—speed up responses and reduce workload.

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Created by Royston Sanctis

Installed by 17 users

When
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WhatsApp Business Cloud
Instant Trigger
Do
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Ask AI
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Send Text Message
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Automate WhatsApp AI Replies for Customer Support

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Automate WhatsApp AI Replies for Customer Support

Introduction

Turn every incoming WhatsApp message into a fast, accurate AI reply—perfect for FAQs, pre-sales, and first-touch support. 🤖

Trigger Event

A new message arrives in your WhatsApp Business Cloud number.

Actions

  • The customer’s message is sent to an AI assistant (ChatGPT) to craft a clear, helpful response.
  • The AI’s reply is sent back to the same WhatsApp chat automatically, keeping the conversation seamless.
  • Optional: Add a short note or handoff instruction for complex queries to route to a human agent.

Benefits

  • ✔️ Instant responses 24/7 for common questions
  • ✔️ Shorter wait times and better customer satisfaction
  • ✔️ Fewer repetitive tasks for your team
  • ✔️ Consistent tone and answers across all chats
  • ✔️ Easy to scale during peak hours without extra headcount

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