Automate WhatsApp AI Replies for Customer Support

Auto-reply to incoming WhatsApp messages with AI-generated answers using WhatsApp Business Cloud and ChatGPT—speed up responses and reduce workload.

Apps used

Categories

Created by Royston Sanctis

Installed by 26 users

When
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WhatsApp Business Cloud
Instant Trigger
Do
Workflow step icon
Ask AI
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Send Text Message
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Automate WhatsApp AI Replies for Customer Support

Automate WhatsApp AI Replies for Customer Support

Introduction

Turn every incoming WhatsApp message into a fast, accurate AI reply—perfect for FAQs, pre-sales, and first-touch support. 🤖

Trigger Event

A new message arrives in your WhatsApp Business Cloud number.

Actions

  • The customer’s message is sent to an AI assistant (ChatGPT) to craft a clear, helpful response.
  • The AI’s reply is sent back to the same WhatsApp chat automatically, keeping the conversation seamless.
  • Optional: Add a short note or handoff instruction for complex queries to route to a human agent.

Benefits

  • ✔️ Instant responses 24/7 for common questions
  • ✔️ Shorter wait times and better customer satisfaction
  • ✔️ Fewer repetitive tasks for your team
  • ✔️ Consistent tone and answers across all chats
  • ✔️ Easy to scale during peak hours without extra headcount

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Frequently Asked Questions

What does this template do and who is it for?

This template automates a specific workflow by connecting multiple apps and removing manual steps. It’s useful for anyone who wants to save time, reduce errors, and streamline repetitive tasks using automation.

Do I need technical knowledge to use this template?

No. You can install and customize this template without writing any code. Everything is done through simple configuration.

Which apps are required, and can I customize or extend the workflow?

Only the apps shown on the template page are required. You can customize messages, add or remove steps, apply conditions, connect more apps, and add extra actions like notifications, data updates, or triggering other automations.

Is this template suitable for real business use and multiple use cases?

Yes. Once configured, it can be used for live workflows and production systems. You can also duplicate the template and customize it for different teams or processes.

How long does setup take, and can I manage the workflow later?

Most templates can be set up in just a few minutes. You can pause, edit, duplicate, or delete the workflow anytime.

Do I need a paid plan, and where can I get help if needed?

You can start with the free plan; limits depend on your viaSocket plan and usage. If you need help, you can contact viaSocket support, check the Knowledge Base, or book a demo.