Automatically call back unanswered Bolna calls with Bolna Voice AI
Places an automated phone call (template)
By Divyanshu Gupta
Installed by 1 users
Automatically call back unanswered Bolna calls with Bolna Voice AI
Automatically call back unanswered Bolna calls with Bolna Voice AI
Introduction
Stop losing leads when calls go unanswered. This workflow uses Bolna to regularly find missed/unanswered calls for a selected agent and automatically places a follow‑up call using your Voice AI agent.
Benefits
- Automatically retries busy/no-answer calls so fewer leads slip through
- Saves reps time by removing manual callback lists
- Speeds up response time and improves customer experience
- Ensures consistent follow-up messaging using the same Bolna agent prompt
Trigger Event
On a schedule (cron), the automation checks Bolna for unanswered calls for a chosen agent within a selected date range.
Actions
- Fetch unanswered calls from Bolna (e.g., busy or no-answer with zero conversation duration) for the chosen time window.
- Place an automated callback via Bolna Voice AI to the caller’s phone number.
- Pass call context (optional) as user data (for example, a “Regarding Your Query” message) so the agent can personalize the conversation.
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Frequently Asked Questions
This template automates a specific workflow by connecting multiple apps and removing manual steps. It’s useful for anyone who wants to save time, reduce errors, and streamline repetitive tasks using automation.
No. You can install and customize this template without writing any code. Everything is done through simple configuration.
Only the apps shown on the template page are required. You can customize messages, add or remove steps, apply conditions, connect more apps, and add extra actions like notifications, data updates, or triggering other automations.
Yes. Once configured, it can be used for live workflows and production systems. You can also duplicate the template and customize it for different teams or processes.
Most templates can be set up in just a few minutes. You can pause, edit, duplicate, or delete the workflow anytime.
You can start with the free plan; limits depend on your viaSocket plan and usage. If you need help, you can contact viaSocket support, check the Knowledge Base, or book a demo.
